OnePoint brings a more consultative approach to both sides of the hiring process within the Technical markets of Project Mgt, Construction Mgt, IT Mgt, and Engineering & Design. We look forward to an opportunity to help solve your hiring needs as well as helping those Qualified Candidates that are looking for a new opportunity!

Utilized Esri’s 3-GIS Web-based software to create, edit, and review predetermined fiber routes for construction.Provide essential engineering support for large telecom projects.Responsible for designing the Outside Plant (OSP) for various aspects of the ODN (Optical Distribution Network) infrastructure.Team lead for internal/ external 3-GIS training programs and successfully helped in creating, coordinating, and facilitating a companywide. Responsible for planning, requesting, and reviewing permits for the proposed installation of cable and fiber-optic networks.Experienced with the Telecom permitting process and construction industry standards and maintaining a thorough understanding of jurisdictional requirements and procedures.Partnered with in-house Staff, Design, and Construction on all design-related contracts, purchase orders and change orders.Prepared and submitted Fiber Construction plan-sets for permits per jurisdiction submittal requirements.

Oversaw the Quality Control Program for a multi-site Inside/Outside Plant (ISP/OSP) Construction Projects simultaneously.Developed & implemented project plans for each build, partnering, and managing vertical communication with in-house field supervisors, engineering, and construction teams, coordinated schedules to meet desired timelines and milestones.Provided verification of As-builts and fiber design for the Kansas City Google Fiber project through Inside Plant/ Outside Plant Audits.Managed the project stakeholder relationships and communicated regularly; setting expectations regarding scope, timeline and deliverables.Main POC for Client weekly reporting meetings - responsible for project communication, including status reporting and risk management.

Managed escalated issues for the Restoration Team on the Google Fiber Project in Greater Kansas City.

 Full-cycle management of the selection process including scheduling interviews, soliciting feedback from the hiring manager as well as the candidate and preparing and extending offers. Recruited all levels of IT technical positions including, but not limited to Developers and Administrators in the areas of Networking, Database management, as well as Support roles. Managed onsite Pre-employment skills testing which saved valuable time and money. Areas of focus were skillsets such as; Operating Systems (Windows/ Unix & Linux), Database Software (Microsoft SQL/ Oracle), Development (Java, Visual Basic Scripts, HTML, ASP), and both Web Apps & Hardware. Establish relationships with hiring leadership to get a full understanding of their business objectives, business challenges, using that information to attract quality candidates in a very competitive market.

Chosen to lead project development for ZTE’s recruiting Applicant Tracking System (HRsmart).Responsible for implementation, documenting, testing and deployment of new system.Developed hiring process models to maximize efficiency.

Responsible for device and product launches for Sprint’s Customer Sales & Service organization.Managed the life cycle of device and product implementation, via weekly partnerships with Device Vendors, Marketing, and various Management groups.Directly responsible for communicating clear and concise trouble shooting guides, pricing, and specific launch details of various Sprint device/products to the Customer Sales & Service organization.Tested prelaunch device/products, gave recommendations based on my findings to Management and Vendors. Managed product launch and traffic processes to ensure device/products were launched on time and within budget. Collaborated with teams to define, architect, drive and deliver business and product strategies that generate long-term value.

Worked directly with Vendor Managers to determine training needs and implementation for Vendor sites.Responsible for improving specific Vendor established metrics relating to CSAT, QA, Gross Adds, and other measurables.Managed relationships with QA, Sprint University, Vendor Sites, IT, as well as other divisions to meet our goals and deadlines.Hosted weekly calls with Vendor sites to ensure proper training expectations were being met and to discuss current and future initiatives.Performed test calls and regular monitoring of Agents along with participating in weekly calibration sessions. Drove performance at Telesales Vendor locations through direct interaction with Agents and all levels of Management.Directly involved in the development, planning and ultimate roll-out of new programs for the Telesales division.Worked closely with Vendors to understand their needs and serve as the point of contact for all sales, training, system, and procedural questions. Performed regular Vendor site visits to ensure training policies and expectations are being met, along with relationship building. Served as an escalation contact for both internal/external Telesales related issues that required investigation and/or conflict resolution.

Responsible for all employment related issues for internal and external hiring, including ad placement, recruiting, and interviews. Assisted management with sourcing, pre-screening, and interviewing potential applicants, as well as make hiring recommendations.Educated client groups on Sprint's staffing process and HR procedures, policies and guidelines.Consulted with management on compensation, benefits and employee relation issues as it relates to staffing.Developed recruitment strategies; determined compensation, staffed according to EEO guidelines.

Provided support to Recruiters/Client groups and candidates to ensure interaction is positive and prompt in accordance with policies and procedures.Generated Offer Letters, Regret Letters, and completing necessary paperwork for HR records.Interviewed and screened applicants/ coordinated interview schedules as well as initiated and tracked drug screens and background checks.Coordinated and conducted New Employee Orientations for new hires/ Assisted in updating various manuals for Orientation.Managed data base for accuracy of potential and hired candidates using tools such as HRMS, Career Connection, and Microsoft office.Handled various HR related issues within a Call Center environment and advised management on HR policy and procedures.

Consulted Businesses on Telecommunication solutions.Managed Wireless/ Landline Sprint accounts.Chosen to be a Team lead with Supervisory duties and worked with Team members in finding solutions to Customer needs and objections.Awarded the "Gold Club Performers" Certificate for achieving 249.9% of the projected sales goal.Responsible for presenting technical and sales improvement information to the Team during team meetings as well as on a daily basis.

Handled in-bound customer service issues both for Internal and External Customers involving Commissions paid as well as minor IT problems involving the Commissions Intranet. Ensured prompt resolutions to issues through own efforts or the collaboration with other Team members.

Provided Business Solutions for small to medium sized companies reducing expenses and improving company benefits by using pre-tax vehicles such as Retirement Plans and Cafeteria Plans.Responsible for advising Clients in regards to the best Retirement Plan for their company.Ensured Legal Compliance in all aspects of Retirement and Cafeteria Plan setups.Performed Orientation/Enrollment meetings for Business Owners and Employees.Certified to give CPE seminars for Accountants to receive training credits.Worked directly with Financial Advisors from Investment Houses such as Merrill Lynch and Smith Barney. Attained over $800,000 Investment dollars for these Firms.Provided strategic direction for Clients on compliance with ERISA regulations in accordance with policies and procedures.Prospected for new accounts using various techniques such as cold calling, asking for referral, daily mailings, seminars, presentations and networking.

Managed Sales and Recruiting services to the largest territory in the Commercial division - handled all of Kansas City, MO.Promoted from Recruiter to Accounts Manager within one year.Responsible for all internal and external areas of Sales and Recruiting.Profited over $300,000 in first year of sales.Maintained Top 5 sales status through 1st quarter of 2002.Responsible for expanding business and selling contract staffing in the light industrial, light technical, and clerical fields.Managed new business development and strategic planning to maximize growth and profitability.Established growth plans for individual accounts, personally managed account calls, presentations and contract negotiations.Managed a Recruiting force of 5-7 to achieve their personal goals as well as company goals.Researched target areas and developed new account leads.Initiated and developed new accounts / managed over 30 accounts.Introduced new and existing services through meetings and on-site presentations.Provided superior service to clients through attention to detail and follow-up on all sales.Conducted market research and established new accounts.Chaired a Committee that created, developed, and incorporated a new system to record sales and development which efficiently increased profits and productivity.

Performed all recruitment activities including identifying, screening, and recommending internal and external applicants.Coordinated the employment process with all Dept. Sups/Mgrs within the Corporate Headquarters and National Communications Center.Advertised job opportunities in various news media to attract qualified candidates.Provided public relations and promoted the company through job fairs and various speaking engagements.Maintained a full range of candidates for various departments including the National Call Center, HR, Accounting, and others.Developed and conducted orientation programs for new hires/ created an interviewing packet for Mgt. to utilize in the hiring process. Training ResponsibilitiesRenzenberger, Inc.Assessed training needs, developed and delivered competency based training to meet company goals for their National Call Center.Facilitated a Customer Service and Effective Communications seminar for entire company.Counseled with employees, supervisors, and senior management to ensure learning and knowledge was acquired and applied.Conducted training sessions in regards to the company's specified needs.Identified learning requirements; designed individual/group development programs; utilized coaching techniques to improve performance.Evaluated employees on an ongoing basis in regards to the effectiveness of the training programs.Developed and implemented training manuals to assist in on-the-job training, and computer and software training.