Thomas Sanders Email & Phone Number

Greater Seattle Area

Greater Seattle Area

NAS is a nonprofit providing independent advice to the nation on science and technology. Served as assistant to organization’s Assistant Director; a key management team administrative support role charged with creating a cohesive work environment—helping organize policies, procedures, programs and project directives. Helped establish effective technical infrastructure, served as a system admin, and contributed to ongoing process consolidations and improvements. Liaison between internal staffs and vendors. Retained as a consultant working remotely until 12/31/14. Worked diligently to operationalize agency’s programs and achieve “middle ground” in training/development approach amongst all stakeholders.Played key role in migration from paper expense reports to automated system (Concur). Worked with cross-organizational stakeholders as a thought leader and change facilitator, “selling” the project’s merits to departmental directors and others. Continued to serve as Concur administrator (Travel/Expense/Meetings), handling custom configurations, system updates, audit rules and permissions, site settings, and issues triage. Liaison with Concur staff.Effectively utilized broad-ranging software and systems to further organization and internal customer service. Managed meeting registration for hosted events site via Concur Meetings, and guest ID database on PeopleSoft Financials 9.1. Authored custom reports for management with IBM Cognos Reporting software. Maintained Travel department website. Created training aides with Adobe Captivate. Acted as server administrator for Adobe Connect Server, handling system patches and upgrades, and ongoing monitoring and maintenance. Team lead for traveler expense report administration and federal policy compliance adherence. Assisted Travel Coordinators with expense report queries and research. Contributed to staff’s ongoing professional development with training assistance on Adobe Connect Server, and eTraining setup.

Worked closely with key Real Estate industry clients, helping them (and their clients) enjoy more seamless lending and home buying processes. Charged with creating lasting, consultative relationships, providing value adds to inspire long-term loyalty and relationship exclusivity. Served as web master for company site. Helped with system administration, including migration and consolidation of Legacy database systems. Handled loan processing for new clients, obtaining credit reports, scheduling appraisals, processing titles, and setting-up applications. Created and implemented a “concierge program” designed to streamline the home buying process for first-time buyers. Elicited input from real estate agents to identify key drivers, and ensure needs of this niche were appropriately addressed.

Promoted to GM position from Maintenance department, with overarching responsibility for a 122-room, fully-staffed hotel. Trained staff on cross-disciplinary responsibilities and positioned individuals for professional development and career advancement. Served as primary POC on hotel operations questions. Developed Best Practices and hotel policies, and ensured staff adherence to same. Appointed by company Vice President to serve on a special committee driving brand adherence and promotional marketing campaigns for Candlewood. Collaborated with corporate representatives to generate unique, original ideas. Worked proactively with Sales staff to generate new business and maintain key customer account relationships. Recognized by Vice President with “Positive Sales Growth” award for significantly elevating sales and service levels. Coordinated property visits for upper management, franchise owner and prospective franchise owners. Helped create (and was featured in) a franchise-wide training video.

Promoted to GM, charged with managing and training a staff of 30+ employees. Held accountable for P&L results, sales and business growth, customer service delivery, productivity, margin attainment, and overall efficiency. Regional corporate trainer for new hires. Rescued one restaurant from significant debt in less than 90 days through LEAN management and other cost mitigation strategies. Created and implemented a community-centric marketing plan that leveraged local school-based promotions and construction site presence, successfully increasing sales 15% over a year in one location.

Virginia Beach, Virginia