Yaganes Peter Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

1. Customer Value RealizationPrimary responsibility is understanding the customer’s business, their KPIs and the business roadmap and becoming a trusted advisor to assist them in maximizing their email marketing potential including challenging customers to think in new and creative ways that enable them to maximize value.Proactively Identify risks to the.

Kuala Lumpur, Malaysia

1. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and.

Bangsar South

1.Head of Customer Service Department overseeing every aspect of inbound and outbound operations.2.Managing the daily operations of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations.3.Carrying out needs assessments, performance reviews and cost/benefit analyses;setting and.

Solaris Dutamas

1. To manage the performance of services to clients and ensure that service levels (SLA) are achieved in line with contracts and to ensure that customer expectations are met or exceeded.2. Central Ownership of Issues and Service Requests.3. Customer Incident and Escalation Management.4. Customer Relationship Management and Service Reviews.5. To Manage.

Cyberjaya

1. Preparing daily, weekly, monthly reports on Agents calls, ticket logged by agents, Pending tickets, in progress status and resolved tickets. Answering calls in regards to fault and enquiries of the users.2. Managing the User Account of AS400 I System, Lotus Notes ID, Windows ID.3. To ensure open tickets does not breach SLA.4. Log tickets on users.

TTDI

1. Worked in a team comprising of 20 staffs and 1 Assistant Manager2. Handle user’s account management.3. Assist user which is based internally or externally at Nokia premises (Globally).4. Creating, Editing, Extending SAP account for users.5. Adding user to the distribution group list for email receiving purpose.6. Solve user’s issues with regards to.

Kuala Lumpur

1. Take incoming telephone inquiries, problems, complaints relating to a range of specific Australian clients product or services with the objective of resolving the customer’s issue as quickly as possible.2. Log inquiries, Faults on related products or services that are supported.3. Follow up with cases day to day basis, not to breach the contractual.