Michael Yanez Email & Phone Number

• Lead multiple LIS initiatives, ensuring seamless integration and support across the largest hospital network in Illinois.
• Manage the implementation and support of complex lab instrumentation and automation systems.
• Support lab maintenance and new lab onboarding to the Epic Beaker platform.
• Perform troubleshooting and analysis of lab instruments to ensure connectivity and data integrity.
• Partner with Information Security teams to ensure lab instrumentation and systems are implemented according to NM policies and procedures, safeguarding our patients and employees.

• Directed diverse IT projects by partnering closely with clients and IT engineers to deliver tailored solutions.
• Partnered with Engineering and Delivery teams to drive successful project outcomes and provide increased customer satisfaction.
• Single point of contact for customer concerns, delivery team staffing, and project scope changes.

• Designed and implemented lab systems that improved overall patient safety and diagnostic accuracy.
• Partnered with lab personnel to analyze the performance and outputs of lab systems to identify anomalies and improve data integrity.
• Lead maintenance efforts for various lab systems, including patching, upgrades, migrations, and system validation testing.
• Maintained detailed knowledge base articles on operational processes and architecture design considerations.

Wheaton

• Managed the IT Department for the agency, including budgets, team building/mentoring, career development, and providing strategic project leadership.
• Directed a critical document retention and collaboration project that provided standardized security and compliance workflows and consolidated vendor presence within the agency, reducing operational expenses.
• Implemented an agency-wide endpoint security initiative, improving overall security posture and providing for more streamlined audit preparation.

Deerfield, Illinois, United States

• Oversee the logging, tracking, and resolution of incidents reported to the helpdesk promptly and to the user’s satisfaction; this evidenced by an average 93% user satisfaction rating on support ticket surveys.
• Lead and manage a team of helpdesk technicians and analysts, providing guidance, mentoring, and performance evaluations.
• Led the implementation of user self-service knowledge base, recapturing IP and reducing overall ticket volume by approximately 18% and improving MTTR by roughly 10%.
• Work closely with other IT departments, such as network operations, system administrators, and cybersecurity teams, to ensure seamless IT service delivery.
• Manage external vendors and service providers to resolve issues related to third-party systems or services.

Masters, Masters Of Business Administration

Science, Information Technology

Science, Biology