Yanina Osterbind, Pmp Email & Phone Number

New York, Ny, Us

Hamilton, New Jersey, Us

Promoted through a series of project management positions with increasing responsibility, driving successful delivery of concurrent projects and company-wide process improvements. Led the planning and implementation of large-scale training programs, educational resources, and technology solutions for global healthcare organizations. • Managed a portfolio of diverse projects lasting between 2 months to over 5 years, with budgets up to $3 million. Identified and implemented operational efficiencies and cost savings across client verticals. Analyzed program interdependencies, mitigated risks, and strengthened relationships with key clients and vendors.• Led and motivated cross-functional teams of up to 25 people, facilitating clear and consistent communication to ensure accountability, cohesion, and focus on project objectives throughout the entire lifecycle. Planned and led meetings with internal and external teams, including kickoffs, progress reviews, and final deliverable meetings. • Scaled and streamlined a high-profile global training program consisting of over 350 contractors across 21 countries, in 27 languages. Collaborated with internal Clinical Team and external business partners to develop training strategy, curriculum, and materials. Planned and facilitated remote meetings, instructor-led training events, and presentations. Oversaw buildout and implementation of e-Learning platform.• Defined scope for each new project, clearly identifying requirements and responsibilities. Established and monitored timelines, KPIs, and budgets. Created and updated project governance documents including project plans, communication and escalation plans, and risk logs.• Identified opportunities for enhanced operational consistency and quality. Implemented process improvements by developing a standardized project plan structure, start-up checklists, meeting agenda template, and project tracking tools that streamlined workflows and became department standards.

Hamilton, New Jersey, Us

• Oversee a portfolio of multiple complex projects in all phases of project life cycle• Manage project resources and contractors and ensures timelines are met• Ensure cost of services and deliverables stay within Scope of Work and budget• Serve as a primary client contact at the project operational level ensuring quality servicesProject Management: • Develop and manage project timelines, resources, budgets and key control documents • Ensure profitability and utilization targets are met within the scope of work and budget • Coordinate and communicates with clients and all other stakeholders (investigative sites, third party vendors, etc.) to ensure the alignment of planned objectives to activities • Track multiple budgets and facilitate reconciliation for all services against scopes of work • Prepare project status documents and reports • Lead internal and external conference callsRater Training: • Coordinate, schedule and maintain a series of global training programs for raters working on clinical research studies • Facilitate large-scale training events (e.g. Investigator’s Meetings, Virtual Rater Training sessions) • Work with third party vendors to set up the eLearning workspace for raters according to project specificationsScale Management: • Organize and oversee translation, clinical review and linguistic validation process • Coordinate activities related to licensing, budgeting, and distribution of scales

Hamilton, New Jersey, Us

• Manage project resources and contractors and ensures timelines are met• Assist in the development of client training presentations• Lead internal and external conference calls• Coordinate and set-up data for system launch as necessary• Coordinate distribution of materials to system end users• Ensures cost of services and deliverables stay within Scope of Work and budget• Assist in closing down and archiving systems

New York, Us

Promoted to play a key role in launching and executing the new Signature career-coaching program, the company’s premium-priced consumer offering. As the key contact for a private account base of up to 30, navigated high-earning professionals through their career transitions by leading structured phone sessions, managing job opportunity pipelines, and monitoring short and long-term performance against goals. Collaborated with companywide stakeholders to improve program strategy and align package with evolving recruiting standards. • Built successful and trusted relationships with over 200 clients. Achieved strong success rate and consistently high customer satisfaction and engagement scores. • Analyzed client information and conducted needs assessments to determine requirements and potential roadblocks.• Provided ongoing strategic consultation and support. Developed customized solutions unique to each client. • Partnered with consumer marketing and sales teams to build consensus on program eligibility and ensure realistic customer expectations were set in sales process.• Selected to present client success stories and key program takeaways at company-wide meetings.

New York, Us

Hired for customer service position to interact with and assist clients through phone, email and live chat. Resolved variety of customer inquiries, from technical support, to billing, to job search issues. Conducted internet research on hiring market trends. • Generated revenue by upselling products, including interview preparation and professional resume writing services.• Retained paying consumers and conserved revenue by diplomatically and quickly offsetting client complaints.• Researched, analyzed, and cross-posted senior-level positions, categorizing each by industry, function, and location.• Brought on board on temporary basis, and progressed to full-time in just 1 month based on production against goals.

Supported editorial team through content development process. Conducted research, transcribed celebrity interviews, pitched ideas and contributed creative input for magazine and website. Heightened audience engagement through social media. Wrote, proofread, and edited headlines, copy, and captions. Responded to subscriber mail.

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Contributed to production of celebrity, beauty, and lifestyle photo shoots. Logged and tracked film archive and artist portfolios.

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Completed various photography assignments, including stock photos, events and portraits.

Bachelor Of Arts, Journalism And Media Studies

Media Studies