-In charge of offering clients technical guidance, addressing technical problems, troubleshooting hardware and software issues, responding to customer inquiries, and providing technical recommendations. -Additionally, tasked with the installation and configuration of computer systems, as well as diagnosing system errors to offer optimal assistance.

- Assisted customers with technical support of existing products and orders.- Effectively and routinely balanced multiple customers through multiple chat sessions at one time.- Promoted to the Business team, helped the users with onboarding process.

- Handled telemarketing operations with expert use of client management software and computer dialing.- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.