Zac Crump Email & Phone Number

Georgetown, KY, US

Global

• Lead and manage the CVI Consulting Services and TruVoice scheduling teams, providing guidance, support and mentorship, ensuring precise resources for each client.
• Deep understanding of professional skills and backgrounds of over one hundred consultants.
• Directly involved with sourcing of Content Consultants, writers, designers and creative directors
• Foster a collaborative and high-performance culture within the team.
• Collaborate with Executive Leadership, Sales and Customer Success teams on regular cadence.
• Implement ongoing process improvement initiatives to enhance resource management efficiencies.Major Achievements

Global

Responsible for resourcing of the Virtual Production Team

Global

• Supported Facilitators in delivering learning programs to Corporate Visions’ clients.
• Collaborated with Facilitation, Technology, and Customer Success teams for a seamless participant experience.
• Produced Pilot, VIP, and keynote sessions, assisting on special projects and sessions.
• Tested and assisted in transitioning from Absorb to Allego LMS platform.

Lexington, Kentucky, United States

Global

• Point of contact for on-site project management of property openings and conversions. Managed the configuration and integration of Hilton property management systems, on-site support, and third-party interface.
• Managed an average project time of 10 days for domestic projects and 18 days for international.
• Led multiple projects, including the conversion of Mandarin Oriental to Waldorf Astoria - Las Vegas, Waldorf Astoria Dubai IFC, Conrad Bengaluru India, Hilton Riyadh Hotel & Residences Saudi Arabia, First in country.
• Served as onsite Project Manager and the main contact with anything Hilton related, configuration of complete Hilton PMS system, and fostered the relationship and implementation of third parties along with owner.

Mahe Island, Seychelles

Directed operations for a five-star, 30 guest room beachfront resort and spa. Managed over 50 team members, assuring their professional development. Conducted presentations to ownership. Collaborated in monthly profit & loss (P&L), weekly business focus, and forecast meetings, annual business strategic plan, budget forecasting, and capital expenditures.

Silhouette Island, Seychelles

• Managed front office operations for a five-star private island resort with 100+ villas.
• Led a team of 40 members across various departments, including activities center and spa.
• Orchestrated successful visits from international government officials, royal guests, and Hilton executives.

Beijing, China

• Led the pre-opening team at Conrad Beijing, working closely with Hilton to develop service foundations and operational excellence. Designed and presented departmental budget and forecast, ensuring a successful opening.
• Collaborated with Hilton to assure system and team readiness
• Developed and executed foundations of service and team morale

Washington, D.C.

In my role as Front Office Manager at Washington Hilton, I led a team of 55+ members in managing a 1070 guest rooms property. I collaborated in directing efforts for payroll forecasting, expenses, and P&L monthly reviews to align with revenue projections. Additionally, I successfully managed multiple notable events, including the White House.

Bowling Green, Kentucky, United States

Master Of Hospitality Administration

Bachelor Of Science - Bs, Hotel, Restaurant And Tourism Management