• Experienced in Administration, Configuration, Customization, Development, and support on Salesforce.com Platform.• Automated business scenarios using Apex Classes & Controllers, Triggers, Synchronous & Asynchronous Operations, Flow, Formula Fields, Field Dependencies, Validation Rules, Approval Processes, Reports and Dashboards.• Automated business processes and guided visual experiences using Flows.• Conducted code reviews of Apex Classes, Apex Triggers, Lightning Web Components, SLDS, record forms, and provided feedback based on best practices.• Refactored existing Apex Classes and Apex Triggers to correct and fix errors, upgrade interfaces, and improve overall performance.• Experienced in web technologies including HTML, XML, CSS, JavaScript.• Experienced in writing and manipulation of efficient SOQL, SOSL, aggregate, and relationship queries in apex classes, triggers, and batch classes to avoid governor limits.• Hands on web service integration experience using SOAP and REST API's. • Dynamic and assertive team player with a strong inclination to improve and optimize process development and implementation.• Contributed ideas and suggestions in team meetings and delivered updates on designs, and enhancements.• Analyzed work to generate logic for new systems, procedures, and tests.• Consulted with team members and developed improvement plans based on business priorities.• Performed detailed analysis of business and technical requirements and designed the solution by implementing custom solutions.

• Supervised migration of university CRM system to Salesforce platform.• Worked in Agile environment and managed team of salesforce developers and admins.• Worked with management and end users to evaluate business needs, gather requirements, design, and implement solutions.• Provided on-going evaluation and suggestions for Salesforce new features design and development according to project objectives.• Assisted in maintaining business process flow maps and diagrams to facilitate understanding of business needs and translate to salesforce solutions.• Designed and developed custom Salesforce Applications to meet business requirements.• Effectively utilized lookup, master-detail and many-to-many features to establish the relationship among objects.• Used Data Loader to insert, update and bulk import & export of data from/to Salesforce.com objects.• Designed custom Formula Fields, Field Dependencies, Validation Rules, Escalation Rules, Time-triggered tasks, Workflow Rules, Business logic, Auto-Response rules, Approval Processes, Charts and Diagrams.• Hands on experience working with Data Loader and Data Import Wizard• Created various profiles and users, configured permission based on the organizational hierarchy.• Implemented Security and Sharing rules at org, object, field and record levels for different users at different level of organization.

• Utilized Traditional Waterfall and Agile Project management values to create the Hybrid environment.• Facilitated grooming, planning, daily stand up, review and retro meetings.• Produced key metrics like burnup, burndown, cumulative flow, velocity, and sprint backlog.• Worked closely with internal teams, management, customers, and donors.• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.• Effectively managed the project scope, deliverables, schedule, quality.• Developed IT project plans to guide the execution and control of the project and tracked project milestones and deliverables.• Identified and managed project dependencies and critical path. Proactively managed changes in project scope. Identified potential risks, and devised mitigations and contingency plans. • Managed full life cycle of functional requirements and specifications through design to implementation and testing.• Represented requirements using alternative views, such as analysis models (diagrams), prototypes or scenarios.• Ensured that proposed system features / requirements meet user needs and satisfy business objectives/initiatives.• Performed and coordinated User Acceptance Testing (UAT), as required.

• identified and executed commercial strategies for transferring IT related technologies to industry; • managed the formation of spin-out companies and ensured legal/policy compliance• analyzed business startups and made recommendations for improvement based on industry trends and professional business knowledge• created and presented reports to angel investors and shareholders to support recommendations• oversaw implementation of projects/startups from beginning to completion

• managed transportation providers to ensure prompt and proper movement of shipments• reviewing purchase orders and shipping documents to ensure accuracy• made special shipping arrangements as necessary• prepared bills and invoices• developed processes that make the supply chain more efficient and organized

• implemented quantitative and qualitative analyses for funded research projects and academic publications• performed data cleaning and mining in SPSS software• designed and collected data using various assessment forms• analyzed data, prepared charts/graphs, presented findings to research team• provided necessary technical guidance and expertise to NGOs and public organizations