James Hall Email & Phone Number

Washington, District Of Columbia, United States

Silver Spring, Maryland, United States

Greenville, South Carolina Area

• Actively plan, manage, and oversee training product development stages and products for the Training and Development team.• Interface with customers to introduce the training program and facilitate the handoff to appropriate team members.• Work with department leaders to facilitate successful cross-team collaboration.• Train and coach managers, supervisors and instructors involved in employee and/or customer development efforts.• Establish processes to continually evaluate product performance and effectiveness.• Diagnose and resolve technical issues and document processes to ensure compliance with industry standards.• Propose improved materials or programs to customers and explain benefits of changes.• Facilitate adjustments as necessary.• Work with the Training and Development team to obtain and/or develop effective training materials utilizing a variety of media.• Consult with existing and potential customers to assess and understand training needs and development requirements.• Collaborate with engineers, subject matter experts, and contractors as needed.• Draft presentations, documentation, and materials that explain products and services to customers.• Develop and administer the training budget.• Provide leadership with budgetary updates and reports.• Deliver Training and Development effectiveness reports and metrics to leadership for quarterly review or as requested.• Provide subject matter expertise and support to Proterra’s Sales and Customer Success teams to scope client training needs and define related customer-specific contract deliverables.• Keep up with Proterra-related industry advancements in associated product technologies.• Build a network, enhance brand recognition and trust, and reach potential customers or other members of the public by representing Proterra through involvement with various board, committee, speaking, and conference engagements.

New Carrollton, Md

• Develop and implement comprehensive transit car maintenance training programs for CMNT electricians.• Design new-hire technical training program for all incoming CMNT electrical and mechanical technicians• Implement new training strategies based upon statistics derived from needs analyses • Manage curriculum, scheduling, and execution of department-wide training program designed for new-hires• Facilitate highly technical training courses to accommodate all learning styles• Consult with supervisory and managerial level personnel to determine effectiveness of training and compliance with prescribed maintenance procedures. Make appropriate recommendations for additions or deletions to training programs.• Consult with WMATA engineers and contractors to identify, where necessary, outside training courses, aids and other resources needed to improve the training programs.• Develop and administer vacancy testing for prospective employees in coordination with Human Resources. • Review contract deliverables, including evaluating the materials for completeness, adherence to the specification, and applicability to WMATA equipment. • Supervise trainees while they are in training courses or programs, including ensuring compliance with WMATA directives, standard operating procedures (SOPs), safety and operating rules, time accountability, and complaint resolution. • Act as an expert witness, or Subject Matter Expert (SME), for WMATA in litigation. • Represent the training department on various standing and ad-hoc committees. • Manage and evaluate contractor training of new equipment or specialized technical procedures to ensure the contractor meets the contract specifications.

Washington D.C. Metro Area

• Perform repairs, inspections, required adjustments testing, troubleshooting, cleaning, lubrication, and scheduled maintenance on assigned rail car equipment in accordance with wiring diagrams, schematics, operation manuals, and manufacturer’s maintenance instructions. • Perform preventative, scheduled, unscheduled, or corrective maintenance, troubleshoot and test all vehicle systems and components using precision measuring equipment such as meggars, multimeters, micrometers, oscilloscopes and signal generators, and other instruments as required. Operate special shop equipment and use various hand tools.• Test and calibrate systems and equipment to ensure proper system operations using test equipment or precision measuring instruments.• Maintain rail car vehicle traction motors, motor generators, auxiliary motors and door operators by performing scheduled maintenance inspections and tests, removing, and replacing or repairing defective or worn parts. • Maintain electro-mechanical equipment and devices (cam controllers, unit switches, motor controls, solenoid valves and switches) and system interfaces (trainline circuitry, electrical couplers).• Maintain electronic systems, solid state and control equipment, power supplies, amplifiers and logic boards. • Implement Engineering Modification Instructions (EMIs) and Maintenance Service Instructions (MSIs) to rail car electrical, electro-mechanical, and mechanical systems. • Perform new component acceptance testing.• Complete required documentation and reports for the repair and maintenance of transit car equipment and related components. • Attend formal training and on-the-job (OJT) classes.• Respond to emergencies which require movement of trains involved in incidents, accidents, or derailments using re-rail equipment. • Provide job-specific training to Electromotive Technicians.

Rockville, Md

• Managed multiple technical teams to perform at peak levels of efficiency• Completed diagnosis and related repairs in a timely manner• Consulted with service managers, service writers and members of the parts team regarding customer repairs to create repair estimates for customer review• Educated customers on benefits of preventative maintenance repairs• Created job stories detailing the repair process

Gaithersburg, Md

• Process Instructor for Toyota 90L Pedal Modification• Process Revision Manager for Toyota 90L Pedal Modification• Head of 90L Pedal Modification Team• Managed multiple technical teams to perform at peak levels of efficiency• Completed diagnosis and related repairs in a timely manner• Consulted with service managers, service writers and members of the parts team regarding customer repairs to create repair estimates for customer review• Educated customers on benefits of preventative maintenance repairs• Created job stories detailing the repair process

Baltimore, Maryland Area

• Ordered, organized, and supplied all parts needed for current and upcoming repair orders• Upon receiving work order requests, prepared and organized all necessary materials• Facilitated the most efficient completion of all outstanding work orders• Maintained continuous contact with suppliers in reference to pending order status• Created credit reports for all returned orders• Continued to improve knowledge and expertise in the profession

Baltimore, Maryland Area

• Created and controlled Stock Orders• Designed and built sales displays to generate higher sale numbers on quick moving items • Supervised floor teams through organization and delegation of daily assignments• Trained and educated new employees on processes and procedures of store operations• Generated sales and product reports• Maintained daily and weekly monetary reports• Lead security operations for the individual store