Zhen Hua (Tony) L. Email & Phone Number

California, United States

San Francisco, California, Us

Los Angeles, California, Us

Role Details: Expanded my expertise and scope to go beyond just system improvements to oversee and handle all process optimizations, system improvements, and issue investigations related to all cash and Non-Cash costs for the Global Business Solutions OrganizationNotable Accomplishments: - Served as the project manager to lead and coordinate multiple cross-functional teams to address the critical need to track all North American non-cash client incentive payouts to understand program costs and ROIs. - Identified and partnered with the product team to resolve a critical system bug within TikTok Ads Manager which rendered a $10,000 invoice to be unpayable. This proactive action safeguarded an agency with a monthly spending of $200,000 from risk of suspension.

Los Angeles, California, Us

Role Details:Promoted from Coordinator to Specialist in 1 Year, focusing on identifying and improving any Payment, Funding, and Credit Line related process and functions in our CRM system. Notable Accomplishments:1. Automated TikTok’s internal invoice confirmation process, saving 5 hours of manual work every month for our Sales Ops team and reduced processing times for about $22MM of impacted invoices from 3 days to under 2 hours in Q4 2022.2. Enhanced the credit line review process by integrating data from our account quota database. This integration empowered our system to automatically propose credit line increases in response to changes in an account's revenue goals.3. Volunteered to serve as the PMO for the North America Sales Operations Task Forces pilot program, acting as the primary liaison between task force teams and stakeholders, as well as designing and implementing processes and SOP for progress reporting and issue escalation.Other Responsibilities: - Partner closely with sales and cross-functional teams to identify opportunities for CRM optimization and then clearly communicate business needs and priorities to the product team- Work cross-functionally with our sales enablement teams and product marketing managers to analyze system-related tickets to provide recommendations for continuous improvement and drive system optimizations. - Participate in UATs and arrange for relevant stakeholder participation; work closely with product and sales to ensure that new features meet all business needs- Analyze data on feature adoption rate and efficiency impact- Partner with sales enablement teams on new feature launches so that they can update documentation and train sales teams- Align with other regional sales ops teams on global priorities

Los Angeles, California, Us

Role Details:The Sales Operations and Planning team is essential to enabling TikTok's sales teams to drive revenue at scale efficiently and strategically. Mainly responsible for operation effectiveness in our internal tooling and sales processes, ensuring a productive and fruitful partnership cross-functionally across other internal teams. Notable Accomplishments: - Won the “Spotlight Award” within the first 3 months of starting. Award is given to highlight standouts amongst new hires across the entire Global Sales Ops Organization. - “Exceed Expectations” rating 2 times in a row, <5% of all North America Sales Ops Members. - Received Spot Bonus for Exemplifying “Seek Truth and Be Pragmatic” Business Value- Supported Sellers within our Enterprise Regulated, Performance and E-Commerce Verticals via our Sales Ops Helpdesk with 823 tickets answered, 2nd most in enterprise, 6th most overall and a 98.72% Good rating- Managed the successful GTM/rollout of the new credit line system to all North American Accounts, which included drafting policy and SOP documentation, conducting comprehensive trainings for sales and sales ops teams, and escalating system bugs to our product team. - Was the Credit Line subject matter expert that other team members would consult to solve harder problems related to our credit line system. - Created the North American Overdue Suspension Policy for all Direct and Agency clients with AR Finance

San Francisco, California, Us

A continuation of the Sales Development Summer Internship with an evolution in my role to being more backend as Sales Operations. Working 10-15 hours a week while pursuing an undergraduate Business Management Economics degree.2 Major Goals:1) Discovering new methods of prospecting, lead generation, and data enrichment for the SDR team. -Examples include: Introducing a new method of prospecting, looking at a consumer's credit limits and credit bureau reported annual expenditures to identify new A Grade lead customers to reach out to, like Experian Business TargetIQ, Equifax BCIR Reports, and DnB Enrichment. 2) Cleaning up and making the backend sales process run more efficiently and smoother. -Examples include: Cleaning up and purging outdated Outreach.io Sequences, creating/editing new Salesforce Dashboards and Reports for progress tracking.

San Francisco, California, Us

Plastiq allows consumers and small businesses owners to take full advantage of their already existing credit!What does that really mean? Historically credit has had many limitations on the type of purchases you could make (rent, contractor payments, taxes, vendor payments etc). This is why Plastiq has over 1 million users.For context, Plastiq provides two different tools for Businesses and Individuals:1. We allow you to pay virtually anyone with a credit card that then gets converted into a check, a wire, or an ACH. This eliminates any issue if an organization or supplier does not accept credit cards! 2. Using Plastiq as a vendor would allow you to be able to start accepting credit cards through the same process only in reverse. You would not be charged any fee (2.5% would be charged to the customer) and you would receive a check, a wire, or an ACH. Use credit for things you need, not just things you want!

San Francisco, California, Us

- Utilize O Data (Operations) and X Data (Experience) to identify trends, correlations, and opportunities to maximize revenue with minimal risk to customer experience. - Learned and Mastered the usage of SQL (MySQL Database) and ExcelMajor Project: Payment Solutions Deep Dive - Provide additional context and clarity into the operational data within the delinquent respondents. - Identified an additional potential collectible amount of over $600K per month from current delinquent borrowers. - Provided insight into the currently delinquent borrower and provided collection processes and targeting recommendations to the VP and Director of Payment Solutions.

Worldwide, Oo

- My biggest project was creating and presenting an in-depth competitive analysis of the Salesforce ecosystem eventually presenting it to the entire Salesforce Alliance Marketing team including the Director to give them a better understanding of Deloitte's competitor offerings and provide more context on how Deloitte was positioned within Dreamforce 2017. - I created, maintained, and managed internal Dreamforce newsletter distribution lists of 600+ people, and helped with rebranding, creating, and populating slide decks that were distributed globally. - I worked with and maintained a good relationship with tech support from IT and One Team (HR/Workplace Services) to rebrand and update both the US Salesforce Alliance page and the internal Kx webpages. - I was also in charge of taking and distributing meeting minutes and following up with assigned tasks to find roadblocks that I could assist with.

-Operating the cash register ensuring that proper change and orders are met. -Teaching new cart crew members how to make drinks and work with ice cream. -Ensuring the cart runs at a fast, efficient and especially safe manner. -Providing excellent customer service and 1 on 1 marketing about Juma’s mission statement and function by representing Juma with every coffee or ice-cream sale.

Achievements:-One to One Marketing experience by promoting Juma Ventures mission to raise awareness and donations to thousands of SF Giants fans-Consistently surpassed the earnings goals for the night at every cartResponsibilities Include: Making Peet’s Coffee Drinks (both custom and menu-oriented), scooping ice-cream, preparing brownies and cookies for customers, operating the cash register, working the espresso machine, taking/counting inventory, working within a team while under pressure, all while providing service with a smile.