Customer Support Manager
Current
Oct 2021 - Present
AeroLeads people directory · profile
Zorah Mardesich Email & Phone Number
Support Management Professional - Happy teams make happy customers!
at
PagerDuty
1 work email found
@excite.com
2 phones found area 650 and 707
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Support Management Professional - Happy teams make happy customers!
Location
San Francisco Bay Area, United States, United States
Company size
Who is Zorah Mardesich? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Zorah Mardesich is listed as Support Management Professional - Happy teams make happy customers! at PagerDuty, a company with 201 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at excite.com, phone signal with area code 650, 707, and a matched LinkedIn profile for Zorah Mardesich.
Zorah Mardesich previously worked as Customer Support Manager at Pagerduty and Technical Support Manager at Human Api.
Company email context
Email format at PagerDuty
This section adds company-level context without repeating Zorah Mardesich's masked contact details.
{first_initial}{last}@excite.com
86% confidence
AeroLeads found 1 current-domain work email signal for Zorah Mardesich. Compare company email patterns before reaching out.
Profile bio
About Zorah Mardesich
Dynamic technical and customer support management professional dedicated to delivering world-class product, supporting and strengthening customer relationships, and nurturing employee growth.
Listed skills include Testing, Quality Assurance, Test Planning, Html, and 10 others.
Current workplace
Zorah Mardesich's current company
Company context helps verify the profile and gives searchers a useful next step.
Pagerduty
15 roles · 31 years
Zorah Mardesich work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
Established user support team, including selection and implementation of support software (Zendesk), hiring, and international team growth. Established and tracked SLAs for all customer levels, while creating effective processes to communicate with customers and internal teams. Created and presented team training for new and established procedures..
Oct 2018 - Dec 2020
Director, Technical Support
3VR by IdentivAssumed control of Support department after 3VR/Identiv merger. Integrated teams and standardized processes across three main office locations, and remote employees. Updated training and support for new products. Worked with existing Identiv Customer Training department to integrate 3VR products into their documentation and presentations.
Feb 2018 - Oct 2018
Technical Support Manager
Managed local support team, providing email, chat, and phone support to end users and contracted installation technicians. Oversaw complete overhaul of support system (Salesforce), team re-training, and set up of phone support system (Ring Central). Greatly improved SLA compliance and customer satisfaction.
Sep 2016 - Feb 2018
Qa Engineer
Identified/tracked bugs in proprietary hardware/software products. Worked closely with developers to design and execute tests for new features. Occasional onsite work at customer facilities to test and train on new installations. Coordinated with remote QA team.
Aug 2015 - Aug 2016
Content Ingestion
Ensure complete and correct ingestion of new user-facing content
Apr 2015 - Jul 2015
Operations Manager
Carneros Aviation
Operations Manager for General Aviation flight school. Website maintenance, Sales, Scheduling, Purchasing, Ensuring FAA regulation compliance, Bookkeeping, Marketing.
Apr 2011 - Sep 2013
Production Coordinator
Organizational hub for Winemaking, Cellar, and Laboratory depts.
2008 - 2010
~2 yrs
Localization Qa Engineer
German language. Exploratory, cross-platform, and third-party hardware compatibility testing.
2006 - 2008
~2 yrs
Lead Qa Tester, Assistant Project Manager
Test plan creation, QA team coordination, exploratory and cross-platform testing. Assisted with project content selection and timeline management.
2005 - 2006
~1 yr
Software Tester, Localization Tester
Riverdeep (Formerly Broderbund, Inc.)
Exploratory testing on a wide range of eductional software, including German and Dutch localized versions.
2002 - 2005
~3 yrs
Applications Representative
Installation of SchuyLab Laboratory Information Systems in small medical labs nationwide. On-site training of lab personnel in LIS operation and improving lab workflow through software.
1996 - 2001
~5 yrs
Qa Lead
Test plan creation, exploratory testing, code review, bug tracking system creation. Also heavily involved in tech support and user-reported bug tracking and investigation.
1996 - 2001
~5 yrs
Scripter (Junior Software Developer)
The Dreamer'S Guild
Image mapping, depth masking, character movement, dialog, and object interaction in 2D adventure game.
1995 - 1996
~1 yr
Qa Tester
The Dreamer'S Guild, Inc.
Exploratory testing for computer game software.
1995 - 1996
~1 yr
Team & coworkers
Colleagues at PagerDuty
Other employees you can reach at pagerduty.com. View company contacts for 201 employees →
FE
Francis Emery
Colleague at Pagerduty
Toronto, Ontario, Canada, Canada
View →
LE
Leeor Engel
Colleague at Pagerduty
Toronto, Ontario, Canada, Canada
View →
JK
Jennifer Kueffer
Colleague at Pagerduty
Raleigh-Durham-Chapel Hill Area, United States, United States
View →
HN
Hayley Neal
Colleague at Pagerduty
Greater Toronto Area, Canada, Canada, Canada
View →
AH
Averley H.
Colleague at Pagerduty
Canada, Canada
View →
SC
Shane Cannon
Colleague at Pagerduty
Salt Lake City Metropolitan Area, United States, United States
View →
LM
Lee Michael
Colleague at Pagerduty
El Cajon, California, United States, United States
View →
LD
Lúcia De Castro
Colleague at Pagerduty
Portugal, Portugal
View →
SC
Stephen Collins
Colleague at Pagerduty
San Francisco Bay Area, United States, United States
View →
PR
Pablo Retes
Colleague at Pagerduty
Argentina, Argentina
View →
Francis Emery
Colleague at Pagerduty
Toronto, Ontario, Canada, Canada
View →
LE
Leeor Engel
Colleague at Pagerduty
Toronto, Ontario, Canada, Canada
View →
JK
Jennifer Kueffer
Colleague at Pagerduty
Raleigh-Durham-Chapel Hill Area, United States, United States
View →
HN
Hayley Neal
Colleague at Pagerduty
Greater Toronto Area, Canada, Canada, Canada
View →
AH
Averley H.
Colleague at Pagerduty
Canada, Canada
View →
SC
Shane Cannon
Colleague at Pagerduty
Salt Lake City Metropolitan Area, United States, United States
View →
LM
Lee Michael
Colleague at Pagerduty
El Cajon, California, United States, United States
View →
LD
Lúcia De Castro
Colleague at Pagerduty
Portugal, Portugal
View →
SC
Stephen Collins
Colleague at Pagerduty
San Francisco Bay Area, United States, United States
View →
PR
Pablo Retes
Colleague at Pagerduty
Argentina, Argentina
View →
FAQ
Frequently asked questions about Zorah Mardesich
Quick answers generated from the profile data available on this page.
What company does Zorah Mardesich work for?
Zorah Mardesich works for PagerDuty.
What is Zorah Mardesich's role at PagerDuty?
Zorah Mardesich is listed as Support Management Professional - Happy teams make happy customers! at PagerDuty.
What is Zorah Mardesich's email address?
AeroLeads has found 1 work email signal at @excite.com for Zorah Mardesich at PagerDuty.
What is Zorah Mardesich's phone number?
AeroLeads has found 2 phone signal(s) with area code 650, 707 for Zorah Mardesich at PagerDuty.
Where is Zorah Mardesich based?
Zorah Mardesich is based in San Francisco Bay Area, United States, United States while working with PagerDuty.
What companies has Zorah Mardesich worked for?
Zorah Mardesich has worked for Pagerduty, Human Api, Identiv, 3Vr, and Mcgraw-Hill Education.
Who are Zorah Mardesich's colleagues at PagerDuty?
Zorah Mardesich's colleagues at PagerDuty include Francis Emery, Leeor Engel, Jennifer Kueffer, Hayley Neal, and Averley H..
How can I contact Zorah Mardesich?
You can use AeroLeads to view verified contact signals for Zorah Mardesich at PagerDuty, including work email, phone, and LinkedIn data when available.
What skills is Zorah Mardesich known for?
Zorah Mardesich is listed with skills including Testing, Quality Assurance, Test Planning, Html, Sql, Agile Methodologies, Software Development, and User Experience.
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