In my role as a Advanced Product Support Representative, I have demonstrated extensive experience in the field, particularly in assisting VPS and Dedicated Server customers while proficiently managing cPanel configurations. I applied my robust knowledge of the Linux command line to streamline server operations, ensuring efficiency. Effectively integrating software and configuring email and server settings for optimal performance, I collaborated seamlessly with team members to address customer needs promptly and professionally. I took on a mentoring role, assisting Tier 1 support members during contacts and downtime. Additionally, I conducted malware scans, efficiently managed temporary upgrades/downgrades, and addressed extensive server changes, including the installation of custom software and Apache extensions. Regularly reviewing logs (Apache, Exim, cPanel, Nginx, CSF/APF), I investigated high resource usage and provided system administration troubleshooting and consultation services. I proactively reconfigured LAMP stack components to optimize server performance, implemented strategies for improving website performance such as load balancing, and managed data replication. Moreover, I offered security recommendations and made necessary adjustments following PCI scans.