Adam Spotts, Pmp Email & Phone Number

Bellefonte, Pa, Us

- Lead Discovery meetings around needs-analysis and business requirements. - Design Salesforce solutions to maximize client investment and long term strategy - Build Salesforce solutions leveraging custom development approaches when needed - Coach and Train clients on Salesforce best practices and approaches

State College, Pennsylvania Area

Discovery meetings around needs-analysis and business requirements.Setup standard and custom objects, page layouts, and relationshipsSetup standard and custom reporting and dashboardsMaintain user profiles, roles, and permissions setsSetup Workflow rules, Process Builder, and FlowsApex Coding, Apex Test Suites

State College, Pennsylvania Area

Lead IT Project Management Office (PMO) - Comprised of an IT Process Manager, Program Managers, Project Managers, and Scrum Masters.Program oversight of:- Mobile/Web Development- Data Ingest- DevOps- APIProcess oversight- Idea Submission Process- SCRUM / JIRA Work processes- Project ReportingBusiness Intelligence- Power BI Executive Dashboards - SCRUM Data across 14 geographically dispersed development teams - Burn Down Charts - Financial Models - Current Investments - Software Inventory levelsResource Management- Demand and Capacity Planning - Hiring and Promotions- Skill assessments and professional development needs- Assign tasks, schedule work, and establish prioritiesBudgeting and Financial Responsibilities- Budget analysis and planning- Control expenses and meet budget goals- Oversee Project Estimates, allocations, and burn rates- Oversee and manage billable hoursProject Management- Guidance on Project Charters- Project estimates, impediments, assumptions, risks- Project schedule and resource allocation- Project budgets and burn ratesOperations- Oversight of daily operations- Budget analysis and impacts- Continuous process improvement

Harrisburg, Pennsylvania Area

Manage Scrum team made up of a scrum master, system analysts, software and mainframe developers in ongoing projects and initiatives for our customers.Resource Management - Demand and Capacity Planning - Hiring and Promotions - Skill assessments and professional development needs - Assign tasks, schedule work, and establish prioritiesBudgeting and Financial Responsibilities - Budget analysis and planning - Control expenses and meet budget goals - Oversee Project Estimates, allocations, and burn rates - Oversee and manage billable hoursProject Management - Guidance on Project Charters - Project estimates, impediments, assumptions, risks - Project schedule and resource allocation - Project budgets and burn ratesOperations - Oversight of daily operations - Budget analysis and impacts - Continuous process improvementScrum Activities - Daily Standups - Sprint Planning - Triages - Retrospectives

State College, Pennsylvania Area

Managed a Technical Support Services group comprised of a Technical Support team, an Advanced Support Engineering team, and a Technical Communications team. Improve customer satisfaction ratings through strategic planning, business processes, user experience design, and coaching. Client Satisfaction: 2015 - 95%, 2016 - 93%Responsible for multi-channel support: Phone, Email, Web Portal, Self-Service (http://cerc.blackboard.com/)Salesforce administration and improvements through iterative design, detailed use cases, and measurable data reporting. Responsible for SAML, Secure LDAP, and SIS Connector implementation pipeline and associated issues.Led bi-weekly integration meetings between Web Community Manager and Mass Notification products.Provided guidance to SCCB for upcoming releases related to risk assessments and support related implications.KPI, Forecasting, and budget reporting to Senior Director of Client Services.Responsible for staffing, training, forecasting, and budgeting for staff of 20.Project Highlights:Initial Release Program (IRP) - Project Manager - The goal of the project was to initialize a new early adopter program for SaaS releases. Project contained the following aspects: Client outreach and marketing, Document tracking for client sign offs and storage, Hosting environment migration processes, Client follow up, Issue tracking and resolution, and Lessons Learned.Self-Service WebSite Redesign (http://cerc.blackboard.com/) - PM/Project Sponsor - The goal of the project was to reimagine a support website designed to continuously improved based on user analytics. The final project met this goal by clearly measuring user behavior and comparing that against expected behavior.

University Park, Pa

Managed a Learning Design group comprised of two Project Managers, an Instructional Designer team, Multimedia team, Applications Development team, and a Quality Assurance team.Regularly met with PA's Bureau of Child Support Enforcement to review outstanding projects, milestones, etc.Implemented Project Management Processes/Policies - Project Charters, Project Sponsor sign offs, "30, 60, 90 Day Action item reporting", Multi-Project dependency mapping, Project Close out sign offs, Project Reviews (Lessons Learned)

State College, Pennsylvania Area

Managed a programming and consulting group that supported the online content delivery needs of Penn State's World Campus.Design, Manage, Communicate, and Implement release schedules. Implemented Project Management Processes/Policies - Project Charters, Project Sponsor sign offs, Project Close out sign offs, Project Reviews (Lessons Learned)

Envisioned/Created a CMS System (Evolution) that delivered anaverage of 600 courses per semester and 1 million pageviews / monthManaged several experimental Linux servers for applicationtestingCreated interfaces between various external system viaRESTFUL/SOAP calls. Quickbase, Equella, Pearson (eCollege)Trained and Supported unit staff on internal and externalsystemsSkills: UX, PHP, MYSQL, JQuery, Automation, Unix, Redhat, OS X

Maintained, Updated, diagnosed, and repaired computer systems in a Novell environmentConsulted with Teachers and Staff on education technology needs.Planned deployments for lab upgrades during off-peak times

Designed, implemented, upgraded, and maintained a wireless network with over 60 customers

Managed ten to twelve employees, in various departments including web page design, technical support, accounting, and clerical staff

Ranger

B.S., Computer Information Technology

M.S., Management Information Systems

Six Sigma - Yellow Belt