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Salesforce (11x) Certified Application Architect, Consultant, Developer and Project Management Professional (PMP) with experience in APEX coding, Project Management, Application Development, and Support Operations. A track record for envisioning, planning, developing, deploying, and supporting highly stable business processes and information technology products.Experience: Salesforce Development, Salesforce Administration, AGILE, Product Design, Project Management, Application Development, Customer Service, Coaching, Mentoring, Measuring, Performance Evaluations, KPI Reporting, Support Services, Educational Technology, SaaS, Acquisitions, Remote Teams, SCRUM
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Team Lead, ArchitectsProlocityBellefonte, Pa, Us
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Senior Salesforce ConsultantProlocity Salesforce Consultants Oct 2019 - Present- Lead Discovery meetings around needs-analysis and business requirements. - Design Salesforce solutions to maximize client investment and long term strategy - Build Salesforce solutions leveraging custom development approaches when needed - Coach and Train clients on Salesforce best practices and approaches
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Salesforce Consultant, Developer, & AdministratorSelf-Employed Apr 2019 - Oct 2019State College, Pennsylvania AreaDiscovery meetings around needs-analysis and business requirements.Setup standard and custom objects, page layouts, and relationshipsSetup standard and custom reporting and dashboardsMaintain user profiles, roles, and permissions setsSetup Workflow rules, Process Builder, and FlowsApex Coding, Apex Test Suites
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It Program And Process ManagerAccuweather Dec 2017 - Nov 2018State College, Pennsylvania AreaLead IT Project Management Office (PMO) - Comprised of an IT Process Manager, Program Managers, Project Managers, and Scrum Masters.Program oversight of:- Mobile/Web Development- Data Ingest- DevOps- APIProcess oversight- Idea Submission Process- SCRUM / JIRA Work processes- Project ReportingBusiness Intelligence- Power BI Executive Dashboards - SCRUM Data across 14 geographically dispersed development teams - Burn Down Charts - Financial Models - Current Investments - Software Inventory levelsResource Management- Demand and Capacity Planning - Hiring and Promotions- Skill assessments and professional development needs- Assign tasks, schedule work, and establish prioritiesBudgeting and Financial Responsibilities- Budget analysis and planning- Control expenses and meet budget goals- Oversee Project Estimates, allocations, and burn rates- Oversee and manage billable hoursProject Management- Guidance on Project Charters- Project estimates, impediments, assumptions, risks- Project schedule and resource allocation- Project budgets and burn ratesOperations- Oversight of daily operations- Budget analysis and impacts- Continuous process improvement
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It Team ManagerHm Health Solutions Jul 2017 - Dec 2017Harrisburg, Pennsylvania AreaManage Scrum team made up of a scrum master, system analysts, software and mainframe developers in ongoing projects and initiatives for our customers.Resource Management - Demand and Capacity Planning - Hiring and Promotions - Skill assessments and professional development needs - Assign tasks, schedule work, and establish prioritiesBudgeting and Financial Responsibilities - Budget analysis and planning - Control expenses and meet budget goals - Oversee Project Estimates, allocations, and burn rates - Oversee and manage billable hoursProject Management - Guidance on Project Charters - Project estimates, impediments, assumptions, risks - Project schedule and resource allocation - Project budgets and burn ratesOperations - Oversight of daily operations - Budget analysis and impacts - Continuous process improvementScrum Activities - Daily Standups - Sprint Planning - Triages - Retrospectives -
Senior Manager Of Technical Support ServicesBlackboard K-12 Nov 2014 - Feb 2017State College, Pennsylvania AreaManaged a Technical Support Services group comprised of a Technical Support team, an Advanced Support Engineering team, and a Technical Communications team. Improve customer satisfaction ratings through strategic planning, business processes, user experience design, and coaching. Client Satisfaction: 2015 - 95%, 2016 - 93%Responsible for multi-channel support: Phone, Email, Web Portal, Self-Service (http://cerc.blackboard.com/)Salesforce administration and improvements through iterative design, detailed use cases, and measurable data reporting. Responsible for SAML, Secure LDAP, and SIS Connector implementation pipeline and associated issues.Led bi-weekly integration meetings between Web Community Manager and Mass Notification products.Provided guidance to SCCB for upcoming releases related to risk assessments and support related implications.KPI, Forecasting, and budget reporting to Senior Director of Client Services.Responsible for staffing, training, forecasting, and budgeting for staff of 20.Project Highlights:Initial Release Program (IRP) - Project Manager - The goal of the project was to initialize a new early adopter program for SaaS releases. Project contained the following aspects: Client outreach and marketing, Document tracking for client sign offs and storage, Hosting environment migration processes, Client follow up, Issue tracking and resolution, and Lessons Learned.Self-Service WebSite Redesign (http://cerc.blackboard.com/) - PM/Project Sponsor - The goal of the project was to reimagine a support website designed to continuously improved based on user analytics. The final project met this goal by clearly measuring user behavior and comparing that against expected behavior. -
Manager Of Program Development And Support ServicesPenn State University Aug 2013 - Oct 2014University Park, PaManaged a Learning Design group comprised of two Project Managers, an Instructional Designer team, Multimedia team, Applications Development team, and a Quality Assurance team.Regularly met with PA's Bureau of Child Support Enforcement to review outstanding projects, milestones, etc.Implemented Project Management Processes/Policies - Project Charters, Project Sponsor sign offs, "30, 60, 90 Day Action item reporting", Multi-Project dependency mapping, Project Close out sign offs, Project Reviews (Lessons Learned) -
Manager Of Programming And Consulting ServicesPenn State University Jul 2011 - Aug 2013State College, Pennsylvania AreaManaged a programming and consulting group that supported the online content delivery needs of Penn State's World Campus.Design, Manage, Communicate, and Implement release schedules. Implemented Project Management Processes/Policies - Project Charters, Project Sponsor sign offs, Project Close out sign offs, Project Reviews (Lessons Learned)
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Programmer/AnalystPenn State University Nov 2006 - Jun 2011Envisioned/Created a CMS System (Evolution) that delivered anaverage of 600 courses per semester and 1 million pageviews / monthManaged several experimental Linux servers for applicationtestingCreated interfaces between various external system viaRESTFUL/SOAP calls. Quickbase, Equella, Pearson (eCollege)Trained and Supported unit staff on internal and externalsystemsSkills: UX, PHP, MYSQL, JQuery, Automation, Unix, Redhat, OS X
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Technical Support SpecialistPrince William County Schools Sep 2004 - Mar 2006Maintained, Updated, diagnosed, and repaired computer systems in a Novell environmentConsulted with Teachers and Staff on education technology needs.Planned deployments for lab upgrades during off-peak times -
Assistant Network AdministratorKeystone Community Network Jul 2004 - Aug 2004Designed, implemented, upgraded, and maintained a wireless network with over 60 customers -
Office ManagerKeystone Community Network May 2003 - Jun 2004Managed ten to twelve employees, in various departments including web page design, technical support, accounting, and clerical staff
Adam Spotts, Pmp Skills
Adam Spotts, Pmp Education Details
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Ranger -
Computer Information Technology -
Management Information Systems -
Sixsigma.UsSix Sigma - Yellow Belt
Frequently Asked Questions about Adam Spotts, Pmp
What company does Adam Spotts, Pmp work for?
Adam Spotts, Pmp works for Prolocity
What is Adam Spotts, Pmp's role at the current company?
Adam Spotts, Pmp's current role is Team Lead, Architects.
What is Adam Spotts, Pmp's email address?
Adam Spotts, Pmp's email address is ad****@****res.com
What is Adam Spotts, Pmp's direct phone number?
Adam Spotts, Pmp's direct phone number is +157066*****
What schools did Adam Spotts, Pmp attend?
Adam Spotts, Pmp attended Trailhead By Salesforce, Pennsylvania College Of Technology, University Of Phoenix, Sixsigma.us.
What are some of Adam Spotts, Pmp's interests?
Adam Spotts, Pmp has interest in Education.
What skills is Adam Spotts, Pmp known for?
Adam Spotts, Pmp has skills like Leadership, It Strategy, Six Sigma, Os X, Information Technology, Team Building, Powerpoint, Consulting, Salesforce Lightning, Linux, Salesforce.com, Jquery.
Who are Adam Spotts, Pmp's colleagues?
Adam Spotts, Pmp's colleagues are Topher Joyce, Terry Henretty, Bryn Gormley, Kory Hale, Gina Lasita, Damaris Eustice, Maxwell Hampton.
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