Spearhead the development, execution, and continuous improvement of online language learning programs, managing both curriculum design and user experience.Design and implement live instruction curriculum and tools tailored for adult learners, ensuring materials are accessible in multiple languages.Develop comprehensive onboarding and training materials for new coaches, including resources, guides, and instructional walkthroughs.Oversee the coordination of learning platforms (Thinkific, Zoom, Calendly) for instructors, ensuring seamless access and functionality for both staff and students.Create structured support systems for students and instructors, enhancing engagement and ensuring consistent feedback loops through surveys and direct interactions.Build detailed process documents and guides, including orientation packets, post-course communications, and group session strategies.Collaborate with cross-functional teams, including HR, marketing, and product development, to gather, interpret, and apply user feedback, driving continuous improvement.Manage instructor availability, course schedules, and communication processes, ensuring effective delivery.Establish student onboarding processes, including orientation materials, welcome communications, and resources for successful course engagement.Facilitate beta programs by gathering testimonials, conducting interviews, and using insights for marketing and course development.Drive strategic program enhancements by analyzing feedback and implementing tailored solutions to improve user satisfaction and program outcomes.

Assess Workplace Documents reading passages and test questions to identify potential barriers to universal accessibility.

-Developed and executed innovative and effective instructional materials and strategies for Spanish and ESL classes, tailored to the diverse needs and proficiency levels of students. Utilized a variety of instructional design principles to create engaging lesson plans.-Conducted needs analysis to establish baseline of learner knowledge and prioritize performance issues based on department goals. - 2019-2023: Led a team of six educators through a full school year of curriculum design, implementation, and data analysis, ensuring alignment with established teaching objectives and maintaining consistency in curriculum and teaching methods. As a result of these efforts, 95% of students demonstrated at least 25% growth in reading comprehension.- 2019-2023: Led a team of six educators through the transformation of a full school year’s curriculum to adapt to eLearning content during the Covid -19 pandemic, resulting in increased accessibility of all students and 100% improved engagement in learning.-Supervised the implementation of various technology tools for instruction and assessment, ensuring their seamless integration into the curriculum to enhance the learning experience.-Played a pivotal role in enhancing school programs by actively participating in multiple committees and spearheading district-wide professional development sessions for faculty. This included extensive training and implementation of cutting-edge technology tools, with a focus on gathering valuable feedback to drive continuous improvement.- Selected to teach additional course load beyond regular teaching duties based on exceptional qualifications, as determined by department head.- Rated as "Excellent" per the Charlotte Danielson Framework for Teacher Evaluation with 100% of students achieving at least 25% learning growth.

Independently designed and developed curriculum and assessments for Spanish levels 1-4 through the conduction of baseline needs data analysis, continuous data collection, and qualitative feedback.

Assisted the Deputy City Manager with office organization, calendaring, meeting scheduling, and data entry. Provided customer support to community members via email and phone.

Provided customer support via phone and email. Managed football and basketball season ticket holder accounts. Assisted in online, phone, and in-person ticket sales for various sporting and entertainment events.