Amanda D. Email & Phone Number

Long Beach, CA, US

Santa Clara, CA

Santa Clara, California

• Provide initial non-technical support; answering queries related to upgrades, maintenance and contact information via phone or e-mail in a timely and efficient manner
• Log calls and incidents; maintaining details of software / hardware problems detected
• Escalate with internal or external support resources and SME when necessary
• Support users in the use of the ServiceNow platform by providing necessary advice and/or training
• Identify self-service documentation gaps
• Participate in limited project work as delegated.

Okinawa, Japan

• Lead a team of banking professionals to meet and exceed goals and service targets.
• Ensure the operational excellence of the center and maintains the highest level of customer service.
• Manage overall aspects of running an efficient and productive banking center.
• Supervise and coach teams on proper execution of key banking center activities and behaviors.
• Regularly communicate with consumer market leaders, review center performance assessments and update staff on business developments.
• Foster workforce stability by cultivating an engaged, spirited and well coached team.

Okinawa, Japan

• Manage relationships with vendors, placed orders, maintained inventory.
• Support resale item stock for MCCS bowling facilities island-wide.
• Work with Facility Manager/program Manager to ensure budgets are met, and stock and inventory are maintained correctly.
• Assist in planning and promotion of bowling center events.
• Create and maintain training program
• Ensure exceptional service is provided to all customers.

Mountain View/East Palo Alto/Sunnyvale, California

• Planned outreach events to support local communities, marketed company outside store.
• Increased overall positive attitude toward volunteerism and supporting community.
• Worked with management in three stores to coordinate events, developed individual store goals and executed plans created.
• Initiated local marketing contacts to increase sales, worked with outside organizations building mutually beneficial relationships.
• Tracked local marketing, following revenue and foot traffic generated by marketing efforts.

Fullerton/McKinleyville/Los Altos/Mountain View, California

Acts with integrity, honesty and knowledge that promote the culture, valuesand mission of Starbucks. Maintains a calm demeanor during periods of highvolume or unusual events to keep store operating to standard and to set apositive example for the shift team.Anticipates customer and store needs by constantly evaluating environmentand customers for cues..

Bank Teller

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Communication/Business Administration

Liberal Studies - Communication

Associate’S Degree, Liberal Studies

Activities and Societies: Out Rigger Paddling