Alex Herrmann Email & Phone Number

Orlando, Fl, Us

Greater Orlando

Florida, United States

Support eCommerce ticketing implementation projects according to project scope while engaging with clients to understand their expectations, represent their requests or concerns to internal product owners, and drive program success. Proactively manage projects to identify and mitigate risk and communicate with implementation managers, development teams, and external stakeholders to strategically troubleshoot, solve, and deliver on SLA’s. Provide updates and milestones to implementation managers regarding assigned taskwork, utilizing technical knowledge and SQL database understanding to build, troubleshoot, and test solutions during the implementation process.

Florida, United States

Leveraged monitoring software, databases queries, and technology tools to mitigate loss and shrink for operational stakeholders and customers while routinely reporting to senior leadership on the status of critical incidents and casework. Developed outstanding lines of communication with internal teams including operations, IT, Engineering, health and safety, and human resources to guarantee effective and immediate response to security and operation incidents.

Orlando, Florida

Directed operations for day-to-day activity of Food & Beverage, Merchandise, Front Desk, Recreation, Maintenance, Housekeeping, and Security with a focus on KPI’s for the next 24 hours. Provided final guidance and direction on Guest Service escalations. Served as point-of-contact for all critical incidents while on duty.

Built relationships with diverse lines of business and partners across 34 resort properties and 4 theme parks to ensure the most efficient process of escalation and response from security hosts, k-9, investigators, and plain clothes officers. Managed a multitude of projects throughout Resort and Park properties, including installations of security screening technology, special events, construction security, critical incident training & response, community watch training, training & development refreshes, and threat assessments.

Built relationships with diverse lines of business and partners across 34 resort properties and 4 theme parks to ensure the most efficient process of escalation and response from security hosts, k-9, investigators, and plain clothes officers. Directly disseminated accurate information to executive teams, media relations, guest claims, and property owners throughout emergency incidents to ensure mitigation of negative business impacts.