Alex Herrmann Email & Phone Number

Orlando, FL, US

Greater Orlando

Florida, United States

Support eCommerce ticketing implementation projects according to project scope while engaging with clients to understand their expectations, represent their requests or concerns to internal product owners, and drive program success. Proactively manage projects to identify and mitigate risk and communicate with implementation managers, development teams.

Florida, United States

Leveraged monitoring software, databases queries, and technology tools to mitigate loss and shrink for operational stakeholders and customers while routinely reporting to senior leadership on the status of critical incidents and casework. Developed outstanding lines of communication with internal teams including operations, IT, Engineering, health and.

Orlando, Florida

Directed operations for day-to-day activity of Food & Beverage, Merchandise, Front Desk, Recreation, Maintenance, Housekeeping, and Security with a focus on KPI’s for the next 24 hours. Provided final guidance and direction on Guest Service escalations. Served as point-of-contact for all critical incidents while on duty.

Built relationships with diverse lines of business and partners across 34 resort properties and 4 theme parks to ensure the most efficient process of escalation and response from security hosts, k-9, investigators, and plain clothes officers. Managed a multitude of projects throughout Resort and Park properties, including installations of security.

Built relationships with diverse lines of business and partners across 34 resort properties and 4 theme parks to ensure the most efficient process of escalation and response from security hosts, k-9, investigators, and plain clothes officers. Directly disseminated accurate information to executive teams, media relations, guest claims, and property owners.