Allison Wright Email & Phone Number

Southern California

San Clemente, California, United States

Marriott Irvine Spectrum

• Raised our Check In scores from 75.5 in 2018 to 76.4 in 2019.
• Championed a new POS system for our Market Place, allowing to track inventory more efficiently and run reports consistently.
• Achieved above 90% of our goal in Marriott Bonvoy Enrollments in 2019.
• Managed and trained a team of 15 hosts and leaders.
• Increased our engagement survey score overall by 5% from 80% in 2018 to 85% in 2019.

Marriott Irvine Spectrum

• Was responsible for developing and implementing an up-sell program to better track upgrades and incentivize the team to increase sales.
• Managed the training of new associates on the upgrade program and how to properly execute our process to ensure consistency and comprehension.
• Tested and improved Proof of Concepts for the Marriott brand and reported back to Marriott Corporate on how they overall enhanced the guest experience and hotel productivity.
• Led shifts to achieve daily requirements, guest and employee satisfaction and overall hotel success.
• Managed purchasing for the Front Office and the Market Place of the hotel. Controlled finances, regulated par levels and increasing profit by $14,800 from 2018 to 2019.
• Championed new POS system for our Market Place, allowing to track inventory more efficiently and run reports consistently.

Marriott Irvine Spectrum

• Part of the opening team for the new property allowed me to train for two weeks on the hotel and the systems before the soft opening of the hotel
• Work as a liaison between the guests and the rest of the front office team and hotel staff to ensure organization and success
• Fluent in FSPMS and Marsha systems

Seattle

• Learned the overall operation of the rooms division by working in multiple departments of the hotel
• Fluent in Lightspeed operating system and Starwood Preferred Guest reward program
• Attained extensive knowledge of Starwood and Marriott management system through intern training and seminars

Orange County, California Area

• Work cross functionally with multiple departments to enhance guest experience
• Ensure hotel is running efficiently
• Diffuse guest disturbances in a timely and effective manor
• Proficient in Opera property management software and Hyatt rewards program
• Present guests with local events and information

Orange County, California Area

• Facilitated Forbes Five Star expectations during guests experience
• Ensuring an exceptional stay by organizing their day in an efficient yet relaxing manor
• Making preemptive suggestions to services and activities to enhance their visit.
• Collaborated with many departments within the spa as well as within the resort

Tucson, Arizona, United States

• Achieved top sales performer in Tucson, exceeding sales associates from three other properties for nine consecutive months.
• Initiated an enhanced form of selling to allow for more successful sales transactions throughout our team.
• Supervised in training new employees in Sales and Guest Service roles to ensure exceptional service to all guests, as well as increased productivity and sales overall.