Alyse Braun, Ccsmp Email & Phone Number

Wentzville, Mo, Us

San Diego, California, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Commack, Ny, Us

• Developed and managed client portfolios with a deep knowledge of the customer’s business goals and success criteria• Built and fostered relationships with all contact levels• Consulted with customers on a regular cadence to ensure business alignment and to maximize their value from our partnership• Managed the customer through the lens of the customer journey achieving all milestones along the way• Acted as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities• Proactively managed customer health and engagement to mitigate business risk• Managed all customer subscriptions to ensure high retention and mitigate churn risk• Identified and executed growth opportunities tied to upsell, cross-sell and expansion

Missouri, Us

• Ensured success and a return on investment leading to a continued perceived value in Swank Entertainment product.• Managed 50-60 clients at any given time, averaging a $2,000,000+ ARR book of business.• Spearheaded a team of four to align individual goals with organizational goals, and drove innovation to achieve corporate success.• Developed and implemented a customizable Business Review strategy and presentation for client meetings.• Formulated and maintained strategic partnerships while building an understanding of clients' industry, business challenges, and desired outcomes.• Utilized sales data to evaluate sales performance and make proper adjustments to ensure continual growth and meet shareholders goals.• Drove high levels of product adoption and engagement, worked to achieve client's expected outcomes, and provided excellent customer experience to ensure strong renewal rates and enrichment.• Improved the customer experience by understanding customer desired outcomes, ongoing communication, analyzing customer health metrics, and gathering feedback.• Instrumental in analyzing and implementing new ideas and processes that helped grow sales during peak times.• Accurately licensed all necessary movie content into client’s streaming platform.

Town And Country, Missouri, Us

• Effectively translated data into actionable insights and initiatives by thinking strategically and objectively.• Led customer working group sessions to define new requirements or improve existing requirements, as needed.• Supported 80-90 clients at any given time, averaging a $2,000,000+ ARR book of business• Took ownership of the entire BizLibrary Client Lifecycle, from implementation to extension and renewal, consistently achieved and surpassed internal goals, and expectations.• Conducted quarterly account reviews with the Program Manager to proactively identify sales opportunities and areas of improvement and growth. • Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting deadlines.• Executed a customer engagement strategy, achieving positive outcomes, and providing an exceptional customer experience. • Built and sustained excellent relationships at multiple levels in the company. Worked through complex disagreements and conflict to achieve resolution• Optimized the employee experience by formulating recommendations to drive cultural transformation and support business objectives.• Decreased customer complaints by maintaining quality control and satisfaction records, which greatly improved customer satisfaction / retention.• Initiated, built, and sustained partnerships through skilled sales negotiation to secure contractual commitments.• Developed and delivered an end-to-end mentee experience, leading to the first internal mentee promotion to Client Success Manager in company history.

Town And Country, Missouri, Us

Town And Country, Missouri, Us

• Prospected, qualified, and developed inbound and outbound leads to discover opportunities for the Account Executive team.• Researched key accounts, identified decision-makers, and garnered and gauged interest in BizLibrary’s education and Learning Management System offerings.• Consistently achieved sales qualified opportunity metrics, leading to a Senior level promotion, and additional training and onboarding responsibilities for new hires.• Designed and deployed effective sales campaigns to communicate to large target audiences.• Maintained and organized all prospect and campaign information within Salesforce.• Awarded BizLibrary’s Rising Star of Sales Development, 2016