Amanda Hooper Email & Phone Number

San Francisco Bay Area

As a Customer Success Manager at HoneyBook, I focus on delivering exceptional service to our clients by guiding them through the onboarding process and ensuring they get the most out of our platform. My role involves a mix of personalized support, problem-solving, and proactive communication to help small business owners thrive.Key Responsibilities:- Provide 1:1 onboarding, educational content, and tailored resources to new clients, ensuring a smooth integration of the platform into their business processes.- Serve as a primary point of contact for a large portfolio of members, addressing questions, process issues, and feature requests.- Drive product adoption through follow up on new features and updates to ensure members are informed and can effectively implement them.- Built a new onboarding process using our own product to ensure new members feel supported and educated after upgrading. This ultimately drove highly product adoption and quicker activation (ie transacting on the platform)- Created an escalation process that ensured a seamless handoff from Customer Support to Customer Success when members were experiencing product dissatisfaction. - Conducted outreach to all negative NPS members to prevent churn and provide a better experience for those that had issues and were threatening to leave.

San Francisco Bay Area

In my role as an Account Executive, I was responsible for converting warm leads into satisfied customers by demonstrating the platform’s value and facilitating their transition from trial to full membership. I was also responsible for prospecting new leads to build out my pipeline to ensure I surpassed quota each month. I worked on campaigns and outreach strategies to build a healthy pipeline and convert warm leads to wins!Key Responsibilities:- Conduct platform demos for warm leads, addressing their specific needs and demonstrating how HoneyBook fits into their booking process.- Assist leads with selecting membership plans, processing payments, and transitioning them smoothly to the account setup team.- Help identify pain points in members booking process and business model and demo, using the platform, how to improve and become more successful in their industry. - Create unique outreach campaigns using Outreach, G Suite, Intercom, and in-product popups to drive wins

California, United States

As a second shooter for wedding photography, my role involves supporting the lead photographer by capturing additional angles, candid moments, and essential details that contribute to a comprehensive and beautiful portrayal of the wedding day. I collaborate closely with the lead photographer to ensure seamless coverage and exceptional results.Key Responsibilities:- Assist in capturing high-quality photographs of key moments, including ceremonies, receptions, and intimate interactions.- Work alongside the lead photographer to coordinate shots, ensuring all important events and details are covered from multiple perspectives.- Manage and operate secondary camera equipment, including lenses and lighting, to complement the lead photographer's setup.- Provide creative input and technical support to enhance the overall visual storytelling of the wedding.- Maintain professionalism and adapt to changing conditions to deliver outstanding results under various lighting and venue scenarios.

California, United States

As a freelance designer, I specialized in providing creative solutions across various design disciplines, including handlettering, calligraphy, graphic design, photography, and blog design. My work primarily focused on the event-based industry, where I helped clients bring their unique visions to life.Key Responsibilities:- Created custom handlettering and calligraphy for event invitations, signage, and other personalized materials, adding a touch of elegance and individuality.- Designed visually engaging graphics for promotional materials, social media, and event branding, ensuring a cohesive and appealing aesthetic.- Captured high-quality photographs to enhance event documentation and marketing materials, showcasing key moments and details.- Developed and designed blogs for clients, focusing on aesthetics, usability, and alignment with their brand identity.- Collaborated closely with clients to understand their needs and deliver tailored solutions that met their expectations and project goals.

San Francisco Bay Area

As a Sales Development Representative, my role involved nurturing potential leads, identifying their pain points, and guiding them through the trial phase to ensure a successful handoff to the Account Executive team.Key Responsibilities:- Engage with warm leads via email, live chat, and phone calls to discuss their business needs and how HoneyBook can address them.- Qualify leads based on their potential fit and readiness, and pass them to the Account Executive for further engagement and closing.- Prospecting and finding new leads to build out my pipeline to eventually nurture and pass along to the Account Executive team.- Successfully passed quota each month while in this role.

Oakland, California

As a Graphic Designer at Hydrapak LLC, I was responsible for creating impactful product and packaging designs that aligned with the company’s branding and market objectives. My role involved developing visually compelling layouts that enhanced the appeal and functionality of Hydrapak’s product offerings.Key Responsibilities:- Designed product packaging and labeling that effectively communicated brand identity and product features, ensuring compliance with industry standards.- Created layout designs for marketing materials and product brochures, contributing to cohesive and engaging visual communications.- Collaborated with cross-functional teams, including marketing and product development, to ensure design solutions met both aesthetic and functional requirements.- Conducted market research and competitor analysis to inform design decisions and stay current with industry trends.- Managed design projects from concept through to final production, ensuring high-quality output and timely delivery.

San Luis Obispo, California Area

At LeftLane Sports, I served as a Graphic Designer, managing the site and creating visually engaging designs across various platforms. My role involved designing graphics for email marketing, editing photos, and ensuring consistent and appealing web and marketing materials.Key Responsibilities:- Managed website content and layout, ensuring a visually appealing and user-friendly experience for visitors.- Designed and implemented HTML and CSS email marketing campaigns, utilizing Photoshop and InDesign to create compelling visuals.- Edited and enhanced photos to support marketing initiatives and maintain high-quality visual standards.- Developed and maintained site graphics, promotional materials, and advertisements that aligned with LeftLane Sports' brand identity.- Utilized various tools and programs, including Photoshop, InDesign, Microsoft Visual Studio, Outlook, Google Docs, Core FTP, and Cyberduck, to execute design projects and streamline workflows.

San Luis Obispo, California Area

Newborn baby photographer at Sierra Vista Medical in San Luis Obispo, CA.

San Luis Obispo, California Area

Lay out design of our free weekly local newspaper. Layout design done in Indesign, photo editing with Lightroom and Photoshop, and occasional web posting and management.

San Luis Obispo, California Area

Color correct photographers photos using LightRoom and, occasionally, Photoshop.

San Luis Obispo, California Area

Food preparation and server for various events.

San Luis Obispo, California Area

Responsible for updating the departments Facebook page as well as designing posters to be posted on the Facebook page.

San Luis Obispo

Responsible for customer service in front of the house, making coffee drinks, creating and maintaining weekly schedule for 10-15 employees, inputting and up keeping the inventory of the store.

San Luis Obispo, California Area

Graphic Designer for print media

San Luis Obispo, California Area

Printer for the Cal Poly Print Shop