Amber Chapman Email & Phone Number

Lancaster, Sc, Us

South Carolina Area

A LiveWorld customer service agent performs tasks including social customer service, engagement for marketing purposes, and protecting a brand’s image by supporting a good experience for a brand’s customers in their online venues.*Responsibilities include reviewing, taking action on (rejecting or approving), tracking, and/or escalating social media users’ posts according to brand guidelines*Responding to user content in a social context and initiating or conversation*Triage and responding to customers’ questions (with pre-determined or authored responses)*Identifying and escalating trends, topics, sentiment, and emerging issues

The 311 Customer Service Representative is usually the first call for the city's thousands of citizens. *Provided callers with directory assistance to City and County offices*Provided information about various City and County services*Specialized in providing assistance for non-emergency police calls*Reported non-emergency accidents to appropriate department*Reported animal control issues to appropriate department*Assisted citizens with general police department information*Directed citizens to the correct city and county departments depending on the issues reported*Provided superior customer service to all callers*Answered questions regarding tax bills*Answered billing questions about utilities

Charlotte, Nc

The Communication Specialist is a key member of the Contact Center team. *Answered calls from employees and stakeholders of clients served by Global Compliance*Conducted interviews to investigate the caller's allegations*Documented allegations of unethical or improper workplace conduct*Composed narratives for distribution to and review by client contacts*Utilized language link to document calls in various languages; including, Spanish, French, German, Japanese, etc. *Maintained proper records of calls*Attended additional training to accept more responsibility*Provided warm welcome to callers to assure their comfort in revealing allegations*Read from scripts*Collaborated with customer service manager to ensure customer service goals were achieved

Kings Mountain, Nc

At TeleRx, the Customer Service Professionals were responsible for providing premier customer service.*Handled inquiries*Processed orders*Explained client products*Handled complains in a courteous, clear and concise manner*Due to the sensitivity in nature of some of our calls, we were also bound to abide by the rules and regulations of HIPAA*Reported medical adverse reactions to FDA*Read from script*Faxed medical documents to parent company*Attended training to better assist clients*Transferred calls, when necessary, to nurses

Master’S Degree, Public Administration, 3.89

Activities and Societies: Sigma Beta Delta Honor Society, Golden Key International Honour Society, CHAMPS MentorMaster of Public.

B.S., Communication

B.S. Communication with a concentration in Public Relations