Amélie Moritz Email & Phone Number

Montreal, Qc, Ca

Toronto, On, Ca

Montreal, Quebec, Ca

Project 1: Tickets pipeline prioritization and dispatch process- Revamped customers escalations path and prioritization to engineering teams to increase velocity and focus that resulted in a 50% decrease of operational costs- Managing stakeholders and priorities across engineering, product, and customer support teamsProject 2: Expanding Unito's portfolio of new integrations- Managing integrations development in order to expand Unito’s portfolio to new categories which resulted in delivering 3 connectors/month- Lead discovery projects to de-risk upcoming integrations’ development including market analysis, gathering customer feedback and collaborating with marketing to coordinate go to market initiatives- Analyze data and generate reports to provide insights on integrations’ performance and customer behavior and make sure to bring continuous improvements and value to our customers

Longueuil, Qc, Ca

SmartUse is a company that has created a cloud-based app for collaborating with on and off-site construction projects.- Coordinated with 2 scrum teams (14 people) to structure and document theirprocesses following Scrum principles- Collaborated closely with the Product Owner to structure, prioritize and cleanthe backlog- Helped set up dashboards and metrics to help the organization measure their progress over time (Jira dashboard, Pendo)- Lead all Scrum ceremonies (Grooming, Planning, Retrospective, Demo, Standup)- Collaborated with the different stakeholders to improve communication across departments and improving existing processes (Customer Success, Product, Engineering)- Helped documenting SOC-2 Type 2 process- Helped on SR&ED process

Bois-Colombes, Île-De-France, Fr

Sagemcom is a world leader in broadband gateways and offers service operators a complete range covering all access technologies and intelligent Wi-Fi distribution. - Define project scope, goals, deliverables, and planning with internal stakeholders and customer- Improve customer relationships and work with engineering to provide the highest level of service- Ensure appropriate level of details of new escalations increasing engineering response time- Lead and facilitate status meetings between engineering and business departments- Escalate any issues regarding customer reports in a fast-paced environment- Act as the first line of escalation to provide initial assessment and workaround if possible for field trial participants

Bois-Colombes, Île-De-France, Fr

Project: In charge of three Wi-Fi gateways at different stages of product life (maintenance, production, new product) for the second largest internet provider in America- Ensured the alignment of software internal strategy with customer’s need - Facilitated communications between technical stakeholders operating internationally (America, Europe, Asia)- Responsible for the software quality assurance process on the products and implement company QA guidelines in the newly formed team

Bois-Colombes, Île-De-France, Fr

- Coordinated a new team (3 people) to participate in quality assurance campaign and existing quality processes- Participated in Wi-Fi Alliance Certification process for Wi-Fi 802.11ax in California- Qualified Wi-Fi stability and performance with IxVeriwave test suite

Paris, France, Fr

During this apprenticeship I worked on telecommunication solutions oriented for Smart-Grid usages mainly for the French DSO Enedis. I had the opportunity to work on technical topics like building a network architecture with VPN (Cisco routers) or studying low throughput technologies. In the mean time I also worked on my soft skills (communication, oral presentation).

La Defense Cedex, Île-De-France, Fr

- Update or risk analysis and dashboards - Participation to the call for proposal - Technical topics: network architecture, VPN, batch scripts- Participated to the creation of communication tools for the promoting the project

Luxembourg, Lu

- Maintenance and troubleshooting directly in contact with customers- Check wiring in network cabinet- In charge of launching videoconferences- Created a revision of a benchmark about VLAN traffic (in English)- Multicultural environment

Master Of Engineering - Meng, Telecommunication, Energy And Computer Science

Product Management

Technical Degree, Network And Telecommunications