Amy Booth Email & Phone Number

Lake Mary, FL, US

Heathrow, Florida, United States

My main objectives are to ensure customer satisfaction through proactive services, maintenance of backup environments, account management, and escalation assistance.

Heathrow, FL

• Coordinate between field service vendor and customer to ensure global 4-hour support contracts are achieved during hardware repair incidents
• Deliver stellar customer service by meeting or exceeding SLAs and expectations
• Be point of contact for NCR agents, engineers, and Veritas engineers
• Leverage relationships with internal and external customers to provide best outcomes
• Escalate incidents through proper channels until issue is resolved
• Maintain and update work schedule for a US based team of 11 employees

Lake Mary, FL

• Prospect white space accounts to schedule appointments to uncover a customer need or problem that Veritas can satisfy
• Engage Sales Engineers to present demos to customers and gain confirmation that the solution will meet their needs to grow $1.1M territory
• Set expectations and develop firm timeline within customer’s fiscal year to ensure business closes
• Strive to increase technical and competitive knowledge as well as overall sales skills

Maitland, FL

• Gain commitment from clients to acquire new business and find additional business in existing accounts
• Collaborate with decision makers and high level executives to provide overall business solutions
• Organize and manage pipeline to increase close rate over 50%
• Maintain monthly net sales over $100k
• Generate new initiatives to increase overall profitability
• Develop resources for the team to foster more efficient processes

Orlando, FL

• Consistently contribute to meeting or exceeding individual, team and location enrollment goals
• Sell degree program to students and manage the registration process for the life cycle of the student
• Created and implemented training materials for new hire classes
• Advanced user of Salesforce.com and Microsoft Office Suite to analyze trends in business and create action plans to drive enrollment
• Consistently met aggressive ten day deadline for student registration
• Distinguished recipient of PRIDE (Professional Recognition of Integrity, Dedication and Excellence)

Lake Mary, FL

• Oversaw daily operations including using Microsoft Excel for tracking inventory, food and labor costs
• Hired, trained and managed staff with a goal of creating a friendly and positive atmosphere
• Negotiated prices, terms of sales and service agreements
• Managed all bookkeeping, scheduling and payroll including employee records, reviews and scheduling
• Developed and maintained a multi- faceted marketing plan
• Worked closely to establish relationships with vendors, schools, churches and other local businesses

Master’S Degree, Educational Technology

Bachelor’S Degree, English Education

English Education