Amy Chen Email & Phone Number

Fremont, California, United States

Santa Clara, Ca

- Released work orders, coordinating products and materials movement through the manufacturing processes to completion and on time shipment.- Reviewed backlog to determine materials shortages and capacity requirements to provide commitments feedback to customer.- Coordinated the efficient expediting of materials and work in process with purchasing, production and engineering.- Proactively identified areas of potential supply concerns, and communicated analysis and recommendations to procurement and manufacturing.- Demonstrated good judgment in obtaining solutions related to material planning and production.- Ensured demand from all sources (production, engineering, etc.) is supported appropriately- Built and maintained optimal operational partnerships with key customers.- Acted as the primary interface with product transfer team on material and logistic status, issues and resolutions.

Santa Clara, California, United States

- Released work orders, coordinating products and materials movement through the manufacturing processes to completion and on time shipment.- Reviewed backlog to determine materials shortages and capacity requirements to provide commitments feedback to customer.- Coordinated the efficient expediting of materials and work in process with purchasing, production and engineering.

Santa Clara, Ca

- Worked in partnership with Mechanical Engineers, Design Engineers, Product Marketing, Quality, and Procurement groups to ensure timely release of new products to fulfill internal and external customer requirements.- Managed Engineering Change Orders from creation, authorization, implemention, to final release. - Provided guidance and assistance in the issuance and changing of materials and BOMs.- Received $100 in recognition for excellent TIS support.

Santa Clara, Ca

- Lead the development and maintenance of product representation and configuration required for completing a valid configuration of products and services for quotes and orders. - Ensured rules were developed, tested and ready for production use in time for the product release.- Determined hierarchical relationship of Model/Option Classes/Options in BOMs.- Developed and maintained documentation of the specifications and design intent for product representation and configuration rules.- Provided quick response to fix configuration errors identified by manufacturing, FE's, Customer Service Representatives or Customers.- Incorporated ECO changes (at the Model/Option BOM level) that affect product representation and the ordering of valid products.- Collaborated with TIS/Engineering/Marketing/Support and play an internal consultant role related to product structure and representation.- Participated in process improvement efforts related to product representation and the ordering of valid products.Sufficient technical and business breadth and knowledge of product representation and product structure.

Santa Clara, Ca

- Lead an administrative support group that focuses on providing on-line, accurate and cost-effective work load administration services for LSCA products onsite support. - Provided customers and LSCA a cost effective complimentary technical support channel to on site support. - Provided process improvement recommendations to maximize operational efficiency and customer value.- Ensured both internal and cross-functional process adherence in alignment with the AFO Support Delivery model. - Recruited, selected and managed Work Load Administrators at the Santa Clara Customer Contact Center and in remote Agilent Technologies Field Offices.

Various Locations In Us And Canada

Customer Engineering Program Manager 2000-2001- Planned sustaining software releases and schedules for networking products. Released three software product releases on time to meet customer expectations and requirements.- Negotiated timelines, resources and priorities with test engineering and software engineering. Lead project teams to reach milestones.- Managed customer reported problems related to software, hardware and systems. Assigned problems and determined priorities to appropriate manager, and followed up to assure issues were resolved.Sr. Field Introduction Engineer 1995-2000- Won 2 awards for excellent customer service and delivering new Call Center projects.- Planned, documented, implemented and reported on New Product Introduction field introduction activities for Call Center projects.- Installed and supported new and converted systems both on site and remotely.- Successfully resolved issues related to time-lines, resources and product requirements. Directed engineers and technicians on project teams.- Educated technicians and customers on new product operations.- Conducted site surveys and customer audits.Product Support Engineer 1992-1995- Conducted technical trials and provided first line technical support for Nortel Networks Voice Mail and IVR products.- Prepared and delivered 10 technical training programs in voice products to 300+ technicians throughout North America, Europe and Asia/Pacific to enable product support.- Converted irate customers to loyal supporters by providing on site support and training.Component Engineer / Quality Engineer 1989-1992- Conducted supplier qualification and supported manufacturing to ensure ISO 9000 compliance.- Managed engineering support to all projects/products for displays, crystal oscillators, speakers and microphones to ensure a smooth development program.- Reduced component costs with no impact to product quality.- Conducted supplier qualification and certification programs