Beth T. Email & Phone Number

Horatio, Arkansas, United States

Canton

Hire, train and manage cross-functional teams and 10 direct reports including, managing partners, marketing, accounting, it, legal, sales, OSHA directors and industrial maintenance. Maintain an $800K annual operational budget with minimal risk and reduced overall expenses by 24%. Provide strategic, fiscal and operational leadership while working to reach long-term goals and maintain positive organizational leadership. Monitor team performance to ensure all individuals are working to meet and exceed all clearly defined targets. Successfully retained and grew revenue by demonstrating service value and implementing consistent retention; achieved 23% growth in 2019. Designed and implemented new mentoring programs to cater to individual learning styles and created unique on boarding techniques for training new hires who proved to bring a lot of value to the organization.  Conducted weekly, monthly and quarterly meetings to bolster communication, convey new policies and practices to employees, achieving strong, fast adoption of a software upgrade over 18 months. Audited all inspection reports and address any risk factors quickly to achieve compliance. Communicated with multiple cross-functional home office team members regularly, building relationships throughout the company to ensure goal achievement. Boosted employee job satisfaction and reduced reported safety incident by participating in training resources for alignment throughout the organization.

Jonesboro, Arkansas Area

 Reshaped the property leadership team with new strategic and focused leaders for a $xxM income property, leveraging the positive change principle to improve staff engagement and performance. Developed and managed relationships with service partners to increase communication and understanding to improve overall tenant experience through reduced time to service and better performance. Submitted monthly reporting, achieving 100% tax credit compliance with the State of Arkansas, and performed all general accounting, daily banking and account reconciliation for a 240-resident property Designed the training and development program for the internal team of 6 cross functional employees, focusing on entry level staff career growth options that improved retention, company loyalty and overall productivity. Maintained all delinquent collection accounts. Filed, processed and self-represented in various legal proceedings on behalf of the company (rental disagreements, lease breaks, evictions, billing disputes, etc.).

Texarkana, Arkansas

 Helped to develop and implement new retention programs that increase resident retention by up to 25% through higher levels of engagement, improved applicant screening, and increased communication on all pending matters and concerns.  Processed all move in and move out procedures, answering questions and ensuring a strong customer experience while maintaining compliance to all internal procedures and relevant housing statues.  Worked with residents to collect rent on time, building rapport with most of the 540 residents that lived on the property, helping them understand their rental agreements and financial responsibilities and rights.  Conducted home staging to exceed closing sales rates; Rates improved by 17%, with an average 99.7% total occupancy.  Assisted service providers with their administrative needs, coordinated with vendors and liaised with contractors to complete all jobs on time.

Texarkana, Texas Area

 Managed a portfolio of properties including retail, office and industrial. Established a proactive tenant relation and retention program. Participated in employee selection, training, and on boarding. Maintained weekly time keeping records and other payroll coordination duties. Monitored all billing and collection of monthly invoicing to tenants. Financial reporting and control Understands the client’s short term and long range investment plan for the property and manages the property accordingly to achieve these goals. Approved all non-budgeted invoices/expenditures in accordance with proper procedures.  Reviewed labor and lien releases for accuracy. Prepare and review monthly financial reports, annual operating budgets. Monitored tenant sales reports and communicated trends which may affect tenants success to Owner.  Developed standard operating procedures to evaluate and recommend updates to the property owner for physical repairs and/or replacements. Solicited vendor bids, prepared, negotiated and managed all contracts for selected vendors.  Inspected vendor performance and made modifications as needed. Conducted timely site inspections.  Coordinated with outside professionals regarding legal, accounting, insurance, tax, and other matters, as appropriate.

De Queen, Arkansas