Andrei Dugan Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Embedded Platform team EMEA - helping B2B SaaS companies speed up their customer-facing integrations

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

• Surpassed sales quota and related KPIs by over 120% every quarter.
• Managed a portofolio of over 800 potential mid-market and CEP Romanian customers.
• Created an open pipeline of 700k EUR, with above 100k EUR in completed shipments and an additional 100k EUR in committed shipments.
• Gained experience with company’s CRM tool (HPD), along with a plethora of internal sales support tools.
• Attended multiple HP trainings focusing on sales strategies, proper use of tools, margin maximization and product knowledge.
• Responsible for promoting and marketing HP’s and their business partners’ products on LinkedIn.

Bucharest, Romania

• Handling over 30 U.S. Sprint customers’ calls per day – billing, account administration, plan and device changes and ugrades along with a broad spectrum of technical issues.
• Adherent to internal procedures and schedule using organizational skills and a disciplined attitude in order to meet company’s deadlines and quality requirements.
• Proven ability to satisfy company KPIs month to month – surpassed the daily call volume of 24 by a high margin, kept average handling time per call way under 800 seconds, 7-day next call prevention has been over 64%.
• Started offering on-floor support for agents 3 months into the job, quickly ramping up along with handling supervisor calls and supervisor callbacks.
• Being part of the escalations team handling supervisor calls for over 300 agents working as part of the Sprint project.

Bucharest, Romania

• Managing sales (international - b2b, b2c), product selection, social media marketing and website editing.
• Successful in growing client base and providing solutions for maximizing sales - both online and in store (4 locations).
• Managed to increase revenue by 100% after 2 months of implementing new marketing solutions, careful product curation and employee training for establishing a more personal and friendly rapport with in-store customers.
• All sales strategies combined have managed to create a more relaxed and open work environment, increased sales and also helped return the capital investment in old inventory products that were not selling anymore.

Bucharest, Romania

• All around business management – opened 2 physical points of sale,managed all aspects of the business – employees, website editing and development, product creation, distribution and marketing, face to face business.
• Launched and promoted an entirely new concept in the e-cigarette market that has proven to be highly successful. Achieved an over 30% share of the custom e-liquid market. The physical points of sale were both coffee.
• Excellent results in growing sales steadily over the course of 3 years, by implementing new marketing strategies and creating a large and stable client base. Also managed to develop a fun and dynamic workplace for all.
• Products and product lines that I have personally developed became the best selling items In Vapebar’s portofolio, accounting for over 40% of our total online and in-store sales.
• The creative process was comprised of developing the recipe of the e-liquid using flavourings based on propylene-glycol, followed by testing and production in our own facility, ultimately defining the design of the.