ActiveOps is a provider of Decision Intelligence for Service Operations globally in Banking, Insurance, Healthcare and BPS, delivering predictive and prescriptive insights to help our customers make better decisions, faster. The result: release 20%+ MORE capacity, boost productivity by 30%+ leading to MORE business impact – reduced costs, SLAs met, happier and more engaged employees

Delivering business transformation and change projects in Back Office teams. Managed the implementation of ActiveOps methodology and software to over 2000 employees in 5 sites across the U.K.

Leading significant and high-profile business change activities focussed on improving productivity, and engaging Partners in a transformational time for the Partnership. Working on a £multi-million a year property development programme, seeking opportunities to drive value for money, improve performance and deliver a programme of initiatives designed to engage Partners across the business; from process improvements, to personal development.

Leading employee engagement programmes and activities as an Associate Consultant with Smith and Henderson

Leading a diverse team of specialists in Employee Development, Internal Communications and Internal Event logistics. Extensive liaison and stakeholder management at Director and Executive levels, owning the employee proposition for all distribution channels.Owning the framework, mechanism and definition for ‘good performance’ for over 7000 employees in a regulated environment in multiple Distribution channels. Delivery of strategic objectives to grow employee performance, specifically in relation to corporate goals in customer service.Creation and delivery of Nationwide’s new operating model in its newly refurbished and acquired branches.Ownership of all internal communication channels to Distribution employees with a national geographic spread.Delivery of all internal event logistics for Distribution channels including recognition events and conferences for up to 700 employees.

Leading a team of experts with responsibility for managing a £multi-million property investment programme for Nationwide’s Retail Branch Network; overseeing complex corporate projects including; re-sites, closures, refurbishments, merging of branches and small enhancement programmes.Leading projects, overseeing operational processes, using expertise to successfully scope projects in line with business objectives. Extensive liaison and relationship management at Director, senior management and employee level providing expertise in relation to all operational matters and successfully translating requirements into the programme.Direct responsibility for managing all project aspects including resource planning, project planning and full budgetary control.

Responsible for managing the implementation of complex strategic projects.Responsibility for the delivery of core banking projects and products in Current Account, Personal Loan and Credit Card portfolio into Distribution channels.Implementation of complex initiatives to deliver a sustained reduction in low value counter transactions. Built and managed key stakeholder relationships, completing extensive liaison across the organisation including Executive Director Sponsor and Senior Business Stakeholders.

To effectively represent the retail division with key stakeholders as a leading subject matter expert on product and procedural projects in a Consumer Finance Portfolio.To lead retail change effectively through direct reports and project teams.To work with all Distribution channels, understand their needs and incorporate these through major change initiatives and post implementation support.

Variety of branch roles culminating in branch management roles.