Andy Ferrer

Andy Ferrer Email and Phone Number

IT Software Asset Manager @ Talkdesk
Calabarzon, Philippines
Andy Ferrer's Location
Calabarzon, Philippines, Philippines
About Andy Ferrer

Our team's recent 5-month tenure as IT Service Manager at 3GC Group culminated a series of strategic roles in tech support and network administration, including a pivotal position at HelloConnect. With a core competency in manufacturing process improvement, we've consistently enhanced operational efficiencies and technical infrastructures. Our expertise lies in not just maintaining, but elevating IT services to drive organizational success. At the heart of our mission is the seamless integration of robust networking solutions, ensuring that the companies we've been part of, such as 3GC Group, thrive through innovation and improved processes.

Andy Ferrer's Current Company Details
Talkdesk

Talkdesk

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IT Software Asset Manager
Calabarzon, Philippines
Website:
talkdesk.com
Employees:
1304
Andy Ferrer Work Experience Details
  • Talkdesk
    It Software Asset Manager
    Talkdesk
    Calabarzon, Philippines
  • Helloconnect
    Senior It Support Manager
    Helloconnect May 2023 - Oct 2023
    Manila, National Capital Region, Philippines
  • Truphone
    Information Technology Support Team Lead
    Truphone Apr 2022 - May 2023
    Pasig, National Capital Region, Philippines
  • Asian Development Bank (Adb)
    I.T. User Support
    Asian Development Bank (Adb) Jun 2020 - Mar 2022
    National Capital Region, Philippines
  • Acs, Xerox Company
    Systems Lead Technician
    Acs, Xerox Company May 2012 - Apr 2020
    National Capital Region, Philippines
  • Extramind Global Outsoucring
    It Supervisor
    Extramind Global Outsoucring Oct 2011 - Apr 2012
  • Teletech - Sta. Rosa Dc
    Regional Technology Support Associate
    Teletech - Sta. Rosa Dc Oct 2009 - Mar 2011
  • Micro Access Computer Systems
    Computer Technician
    Micro Access Computer Systems 2001 - 2002
  • Micro Access Computer Systems
    Computer Technician
    Micro Access Computer Systems 2001 - 2002

Andy Ferrer Skills

Workforce Management Bpo Outsourcing Call Centers Contact Centers Technical Support Service Delivery Vendor Management Customer Experience Sla Customer Satisfaction Process Improvement Troubleshooting Avaya Team Management Active Directory Business Process Improvement Team Leadership Management

Frequently Asked Questions about Andy Ferrer

What company does Andy Ferrer work for?

Andy Ferrer works for Talkdesk

What is Andy Ferrer's role at the current company?

Andy Ferrer's current role is IT Software Asset Manager.

What skills is Andy Ferrer known for?

Andy Ferrer has skills like Workforce Management, Bpo, Outsourcing, Call Centers, Contact Centers, Technical Support, Service Delivery, Vendor Management, Customer Experience, Sla, Customer Satisfaction, Process Improvement.

Who are Andy Ferrer's colleagues?

Andy Ferrer's colleagues are Archana Purushotham, Valter Fernandes, Amber Hayward, William Bruce, Jr, Guilherme De Oliveira Pinheiro, Zachary Cook, Nygel Giggetts.

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