In this role I have moved into product development to help Workday deliver the best experience possible for Professional Services organizations who want to bring their people and financial data together into a unified and automated PSA system.

Platform Engineering org focused on faster time to market, better developer experience, and allowing developers to run the services they build.* 20% of the independent services at Workday deliver on our platform (35)* Reduced time to market by 70% for many product teams* Modeled sustainable operating practices - median tenure is 4.5 years* Widely considered a model at Workday for strong product team engagement and collaboration Responsible for supporting delivery infrastructure, process, tooling, and insights for teams who want greater responsibility and flexibility in how they deliver their services to customers. My team provides platform engineering services for over 35 distinct services across private and public cloud, including the Workday Home product that all customers use to gain access to their Workday applications. Our platforms are well known and regarded across the company as providing a high performing platform for our most mature software development teams. We focus on self-service, observability, and providing insight and data about team's delivery performance to help drive continuous improvement. We have recently begun to work across more of Workday to align with our central technology teams and drive technology consolidation. This effort, called Engineering Effectiveness, has involved building alliances and communities that bring stakeholders across the business together to discuss high impact opportunities for consolidation. We then work to build the business case, gain executive support, and drive execution of these consolidation efforts as a cross-organizational team.My present teams are primarily in Colorado, Ireland, and British Columbia with team members distributed around a few other US locations.

Grew the team from 15 to 35 through the pandemic in a fully remote, and then hybrid operating model. Gained responsibility for a number of critical and full scale services at Workday including Workday Home, Media Cloud, and Messaging. - 35 person team distributed across Colorado, California, British Columbia, and Ireland- Platform Engineering support across Workday's global infrastructure in both private and public cloud- Supported Workday's new Home page portal going GA, used by all customers, which required significant performance and scale testing and adaptation of our Kubernetes platform- First team to operate a general purpose Kubernetes cluster in Workday datacenters for customer products- Led SVP sponsored working groups to improve developer productivity and product resilience, gained funding for an analytics team of 3 data analysts

Scaled the organization to build general delivery infrastructure for more organizations as we drove down time to market and improved availability outcomes for teams. - Grew team to 15 team members and added team members in Dublin, Ireland and Pleasanton, CA- Support 8 product organizations delivering on our platform- The role of the Delivery Engineering organization is to build a developer focused, self service platform for rapid delivery of services and features to customers.

Took on leadership role and grew team to 10 members supporting over 100 developers across 5 products.- Scaling our deployment system to support weekly deploys across multiple datacenters and multiple services. This system is capable of rebuilding thousands of nodes in minutes across multiple datacenters, all scheduled and unattended.- Scaling our Continuous Integration infrastructure to support a development team that is much larger than our own. Self-service job configuration, auto-scaling of Jenkins drones, and fully containerized infrastructure with a fully automated rebuild process are key characteristics of this system.- API driven infrastructure control surfaces. Allows external teams and tools to integrate with our infrastructure for automation integration.- Optimize our speed and time to market by reducing cross-team handoffs and maximizing areas we have control to automate systems. Integrate with Workday core systems where APIs are available. - Driving a "run what you build" operating model for our development teams with training, support, tooling, and product management to improve our systems.- Advocating across Workday for best practices and guardrails for other teams to leverage a run what you build model.

Onsite role, supporting integration and delivery of acquisition software into Workday's ecosystem and driving a modern software development and delivery practice as a pilot to show what is possible. - First containerized product in customer environments at Workday, required significant work with security, compliance, and development organization.- Development of our own delivery platform including CI/CD, deployment orchestration, and production platform to support container based applications.- Collaboration and partnership with infrastructure and tooling teams across Workday to ensure our systems were properly integrated and build shared understanding of Workday systems and our own as they were quite different- Drive a service ownership or "run what you build" ethos in our product development teams, asking them to take on management of CI/CD jobs, test creation, and some production support- Successfully integrated and delivered acquired product, which went on to be one of the more successful acquisitions at the time

- Onsite role, founding member of team building testing, deployment, and management systems- Formation Data Systems was building an on premise storage product with cloud based management and monitoring capabilities- Defined process and tooling for bi-weekly releases, SDLC workflow and CICD toolchain- Developed installation system for on-premise installs to commodity systems provided by customers- Worked with development team to introduce feature toggles, rolling deployments, observability systems, and standardized logging

- Onsite role in team building next generation architecture for infrastructure management and application deployment- Chef based system using Jenkins, Docker, and test driven development to build fully tested infrastructure management- Prototyped containerizing our on-premise product for easier deployment and upgrades- Developed docker-spoon and maintained OSS project, allowing developers to create on-demand development environments for pairing using tmux and console code editors (emacs/vim)

- Founding operational role - onsite- Implement Chef for configuration management and migrate from Puppet- Optimize deployment systems to make continuous delivery to dev and production easier- Deployment of stream analytics infrastructure using Kafka/Storm/Hadoop/Zookeeper- Deployment of observability infrastructure using Nagios, Ganglia, Graphite, etc- Provide Agile coaching guidance, documentation, and facilitation

- Onsite role- Implemented Ganglia & Nagios integration to move observability control into a code driven pipeline so developers could configure the systems- Supported first continuously deployed service, the core authentication service for all Rally customers- Drove optimizations to configuration management, made demo systems elastic and TAM maintained- Developed our Post-Event Retrospective process for blameless post-mortems and coached teams on adoption and use- Produced a variety of blog posts on the Rally Engineering blog (which is no longer available)

- Returned to IC role, fully remote, reporting to VP of Operations- Managed 4.5PB mogilefs storage system - established monitoring, operating procedures, upgrades and maintenance- Completely re-architected datacenter network with fully redundant 10gb backbone- Optimized production deployment automation by collaborating with product engineering - reduced 1.5 hour process to 10 minutes- Deployed our service to large Korean internet provider at a scale beyond our existing operating envelope. Re-designed our configuration management, trained their staff on operating procedures- Updated observability systems to ganglia, configuration management to Puppet- Replaced expensive commercial load balancers with commodity haproxy 10gb systems

- Fully remote role reporting to VP of Operations and then COO- Responsible for establishing first InfoSec program, both internally and customer facing- Incident management, Red Teaming, RFP response, technical advising, PR coordination, business continuity planning- Implemented new centralized logging infrastructure for operations triage and SIEM using Splunk

- Reported to COO and managed Production Operations team until VP Ops was hired- Managed performance and availability of system as it grew from 1m to 3m users- Staff of 18 across Systems Engineering, Datacenter Ops, and IT- Day to day operations, senior management reporting, budget, staffing, change control, standard operating procedures established- Maintained on-call participation and some technical IC capacity until team grew beyond 12 members

- Develop integrations with content partners for MobiTV content publishing system- Deployment, Documentation, and Support of new SaaS application offerings- On-call and escalation support to 24x7 NOC in a very fast paced environment

- IT network & systems administration across 7 US offices and 1 international location

- Corporate Systems/Sales Engineer- Provide 3rd tier support to high profile accounts- Provide training, sales support, QA/Engineering support, and competitive analysis

Customer technical support for Netopia router products

Support Netcom dialup & dedicated customers in a high volume call center. Moved from dialup support to dedicated customer support (T1, ISDN) after 6 months.