Ann Knowles Email and Phone Number
Ann Knowles work email
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Ann Knowles personal email
With over 10 years of experience in the mortgage industry, I am a seasoned professional who excels at delivering operational excellence and customer satisfaction. I implement process improvements that reduce manual work, enhance data quality, and increase efficiency. As an Operations Change Management Senior at Freddie Mac, I leverage my CRM and analytical skills to analyze and resolve issues related to designated applications, liaise between Operations, IT, and Offerings, and create risk management documentation. I also use data mining tools to monitor system functions, perform SOX controls, and identify trends and opportunities for improvement. I am passionate about collaborating with internal and external stakeholders, providing training and support, and leading initiatives that support Freddie Mac's mission and goals.
Allegiance Advisory Group
View- Website:
- allegianceadvisorygroup.com
- Employees:
- 20
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Senior Product AnalystAllegiance Advisory GroupDenton, Tx, Us
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Product AnalystAllegiance Advisory Group Nov 2024 - PresentTexas, United States
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Operations Change Management SeniorFreddie Mac Sep 2021 - Oct 2024Plano, Texas, United States• Analyze and triage issues related to designated applications.• Liaison between Operations and IT to identify and resolve items, including root-cause analysis.• Analyze, validate, prioritize, and create risk documentation of business requirements for initiatives.• Use data mining (SQL, MS Access) to analyze and summarize data, trends, and improvement opportunities.• Analyze EDI transmission failures, client questions, and development inquiries to ensure data integrity.• Monitor system functions related to deployments including testing validation.• Conduct research on new products and create user documentation related to products. -
Business AnalystFreddie Mac Apr 2020 - Sep 2021United States• Generate, analyze, reconcile reports using MicroStrategy, SalesForce, Access, SQL queries, and Excel.• Executed SOX control for monthly system performance evaluation.• Support Change Management team with development and testing for system changes.• Provide training, including materials and presentations, for staff, internal, and external business partners.• Analyze performance data as part of initiative-taking approach to risk management, and issue identification.• Lead process improvement initiatives to implement automated tools to reduce hours spent on manual work.• Created detailed process flows and user stories to document system requirements and design solutions.
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Loan Servicing SeniorFreddie Mac Jul 2016 - Apr 2020Dallas, Texas• Monitor client performance and compliance with the guide regarding reporting, remittance, and servicing.• Aid clients with requests for adjustments, waivers, or exceptions from reconciliation procedures/processing.• Function as liaison to other Freddie Mac business units to provide our client with the highest level of service.• Perform complex financial reconciliations including processing data quality corrections as needed.• Prepared process workflows for successful implementation of a new process or system solution.
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Reo Vendor Relationship & Performance ManagementFreddie Mac Apr 2013 - Jul 2016Carrollton, Tx• Author policies and procedures for implementation within the corporation.• Complete oversight of performance and compliance of vendors, including interviewing for onboarding.• Generate reports using ReportLinx, Report Manager, Microsoft Access, Adobe Pro X, and Excel.• Report and system logic development and testing related to enhancing reporting needs.• Created reports summarizing key metrics related to vendor activities.
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Senior Customer Experience RepresentativeMarfield, Inc. Aug 2006 - Mar 2011Carrollton, TxProvide customer service to major national corporate accountsAnalyze daily order value in Microsoft Excel and report to sales managerOrder preparation and file record keeping, Quality Control inspection and shipment processingAssist billing department with processing payments, creating invoices through Quick Books
Ann Knowles Skills
Ann Knowles Education Details
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Mary Grimes Education CenterHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Ann Knowles
What company does Ann Knowles work for?
Ann Knowles works for Allegiance Advisory Group
What is Ann Knowles's role at the current company?
Ann Knowles's current role is Senior Product Analyst.
What is Ann Knowles's email address?
Ann Knowles's email address is an****@****mac.com
What schools did Ann Knowles attend?
Ann Knowles attended Mary Grimes Education Center.
What are some of Ann Knowles's interests?
Ann Knowles has interest in Physics, Current Affairs, Gardening, Politics, Civil Rights And Social Action, Science, Particularly The Standard Model, History, Health.
What skills is Ann Knowles known for?
Ann Knowles has skills like Management, Occupational Health, Quality System, Manufacturing, Project Planning, Iso 14001, Safety Management Systems, Process Improvement, Sales, Commissioning, Iso 9000, Quality Management.
Who are Ann Knowles's colleagues?
Ann Knowles's colleagues are Bryan Feitshans, Chris Ridgway, Eric Fedowitz, Monica Simon, Robert E., Scott Monsefan, Alan Campbell.
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Ann Knowles
Consultant | Business Mentor |You Need Work Done And I Am Looking For Work To Do. Let’S Chat And See How We Can Assist One Another!Vero Beach, Fl2live.com, itsavvy.com
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