Ann Knowles Email & Phone Number

Denton, Tx, Us

Denton, Tx, Us

Texas, United States

Plano, Texas, United States

• Analyze and triage issues related to designated applications.• Liaison between Operations and IT to identify and resolve items, including root-cause analysis.• Analyze, validate, prioritize, and create risk documentation of business requirements for initiatives.• Use data mining (SQL, MS Access) to analyze and summarize data, trends, and improvement opportunities.• Analyze EDI transmission failures, client questions, and development inquiries to ensure data integrity.• Monitor system functions related to deployments including testing validation.• Conduct research on new products and create user documentation related to products.

United States

• Generate, analyze, reconcile reports using MicroStrategy, SalesForce, Access, SQL queries, and Excel.• Executed SOX control for monthly system performance evaluation.• Support Change Management team with development and testing for system changes.• Provide training, including materials and presentations, for staff, internal, and external business partners.• Analyze performance data as part of initiative-taking approach to risk management, and issue identification.• Lead process improvement initiatives to implement automated tools to reduce hours spent on manual work.• Created detailed process flows and user stories to document system requirements and design solutions.

Dallas, Texas

• Monitor client performance and compliance with the guide regarding reporting, remittance, and servicing.• Aid clients with requests for adjustments, waivers, or exceptions from reconciliation procedures/processing.• Function as liaison to other Freddie Mac business units to provide our client with the highest level of service.• Perform complex financial reconciliations including processing data quality corrections as needed.• Prepared process workflows for successful implementation of a new process or system solution.

Carrollton, Tx

• Author policies and procedures for implementation within the corporation.• Complete oversight of performance and compliance of vendors, including interviewing for onboarding.• Generate reports using ReportLinx, Report Manager, Microsoft Access, Adobe Pro X, and Excel.• Report and system logic development and testing related to enhancing reporting needs.• Created reports summarizing key metrics related to vendor activities.

Carrollton, Tx

Provide customer service to major national corporate accountsAnalyze daily order value in Microsoft Excel and report to sales managerOrder preparation and file record keeping, Quality Control inspection and shipment processingAssist billing department with processing payments, creating invoices through Quick Books