Effectively able to reproduce, test, and verify field issues in a production-like environment. The ability to collaborate with development and additional external teams to determine root cause of issue.Proactively seeking out problematic processes and procedures and offering solutions to new methods and resources to improve efficiency and increase quality.Work in partnership with WFN Tech Services teams and Client Services teams to expedite issues.Accurately Create tickets and defects in JIRA.Experience with Payroll, Benefits, HRB, and Time, Oracle knowledge, Working knowledge of SQL, SQLServer, & TOAD, Ability to write/analyze Queries, DB Troubleshooting skills. Works with tools such tools as JIRA, SharePoint, and Splunk

Allocated subject matter expert on TLM/ PTO modules. Tasked with product alignment, operations, defect tracking, and product improvement. Closely aligned with Product Owner/ Triage/ Oracle DBA & Quality Assurance teams. Experienced with the software defect tracking system, JIRA.Department SharePoint Admin with experience in Power Automation, Powerapps.- Extensively Involved in Maintaining, Monitoring, and Supporting NextGEN SharePoint development, Testing, and Production environment.- Created Sites and Sub-sites within the site collection and accordingly created new Site Permission levels and Groups for the site. Worked on creation of SharePoint ticketing system for all Implementation/ Support Tiers and knowledge consolidation.Platform awarded 2020 Top HR Product

Hand-selected to join a specialized team in order to assist in the early development of ADP’s Next-Gen Human Resource software. Primarily focused as the Time & Attendance subject matter expert and slotted as the enacting liaison between development and frontline• Facilitates the bridging of critical communication gaps between ADP’s product development and external product teams.• Acting support specialist for the Time Module - Worked closely with the client’s IT Dept. to assist in device network setup and troubleshooting. - Configuration of the client database to ensure business continuity and efficient data management.• Work closely with product owners in development to design and deploy product enhancements.• Assist in the recruitment of the Next-Gen Time & Attendance Implementation Team and facilitated the training operations. • Operates in a dual-role position of an Implementation Specialist and dedicated representative for numerous clients. Within these roles, I assist in the evolution of new strategies for the implementation and consolidation of processes. • Perform Client system training and develop SOPs (Client/ Internal) facing to assist client learning.

Provided technical solutions to operations issues for users of ADP timecard and supported software, working closely via phone, email, remote access, and other supported applications with end users.

Assisted clients with the installation and configuration of TaxSlayer Pro products; troubleshooting networks, firewalls, anti-virus programs, and connectivity settings.

Slotted (31A) Military Police