Anum Hussain Email & Phone Number

Ontario, Canada

- Develop & maintain integrations, enhancements, internal tools, and solutions for internal andexternal customers as required.- Investigate Customer, Customer Developer, and Partner inquiries, and promptly and effectivelyrespond to them via the appropriate communication method- Troubleshoot issues customers may encounter when deploying custom code to their communities.- Monitor, moderate, and respond to comments and questions on the public-facing customer serviceportals.- Gather feedback from customers and partners to provide input to the Product, UX, and Engineeringteams on the features of the Igloo platforms as it pertains to the APIs with the goal of optimizing itsease of use.- Participate in and facilitate sessions both virtual and in-person with customers to configureinformation architecture, solutions, enhancements, integrations, and templates in the customer’sIgloo digital workplace solution.- Daily digital workplace configuration delivery including, upholding best practices, site standards,answering questions, and posting and organizing content

Kitchener, Ontario, Canada

Key Achievements:• Developed a Python Library to leverage REST APIs;• Designed and Developed the Journey mapping for Developer customers to identify the gaps;• Developed customized versions of mobile apps with dedicated themes; • Created Product Realization for a new product in launch; • Developed and implemented multiple platform enhancements using JavaScript; • Helped improved API documentation by moving from Swagger to Postman; • Learned and implemented oData calls.Tasks and duties:• Developed POCs including third-party integrations with Igloo using Python or JavaScript and REST APIs; • Actively participated in the development and enhancement of Igloo’s core APIs; • Advocated on behalf of Partners who leveraged the Igloo APIs to build enterprise ready marketplace integrations;• Implementing and following bi-weekly sprints using JIRA;• Promptly and effectively responded to partner inquiries via email and phone; • Triaged and investigated partner inquiries, forwarding inquiries to engineering creating bug tickets and managing it in JIRA.

Pakistan

Key Achievements:• Designed and developed a demo of native language chatbot (Roman Urdu) for a client using Watson Assistant;• Built a Vocal Virtual Assistant that activates on trigger words (like Siri) on IBM Cloud using Watson Assistant, Speech-to-Text & Text-to-Speech and Node.js;• Developed a fully functional chat room with socket programming using XAMPP, Composer & Ratchet;• Built a custom multi-classifier image recognition model for categorization using Watson Studio.Tasks and duties:• Learn and present the latest technologies including IoT, Containers, Watson APIs, etc;• Work on Proof of Concepts (PoCs) and demos for clients;• Conduct hands-on workshops for professional developers, university students, and startups;• Educate/Nurture the local developer community with new tech on meetups, webinars, etc;• Technical/business mentorship provided to startups and facilitated a partnership with national incubation centers;• Logging details of the events to gather numbers for analysis;• Write and publish blogs on the latest technology events.