Alex Pacheco Email & Phone Number

Hilliard, Oh, Us

Columbus, Ohio

Facilitated on- site and remote sales training programs to increase team productivityDeveloped and implemented comprehensive training materialsMonitored and assessed sales team performance using metricsIdentified areas of improvement in sales process and developed solutionsWorked with senior management to develop and implement sales strategiesFacilitate sales training sessions and provide feedback to team membersKey Successes:Instrumental in converting 100% live training into 100% virtual training within 2 weeks of Covid-19 shutdown.Contributed to over 10% increase in 90 day, six month and one year retention rate during Covid-19 pandemic.Recognized by Learning Elite and Training Apex for top 100 training program.110% Growth in sales representative headcount since 2018 (728 to nearly 1600)

Small business startup and licensure. Negotiated lease agreement and service contracts. Created pricing structure and competitive market analysis. Created business budget including sales and expense forecasting. Developed and reviewed model release agreements, sales contracts, CRM documentation. Maintained client contact files. Developed marketing strategy and advertising/networking strategy.

Hilliard Ohio

District ManagerResponsible for the overall performance of seven retail stores. Oversee the performance and development of seven General Managers and their teams. Guided team to record sales and profit, improving over subpar performances. Exceeded corporate sales goals and developed three new general managers.Training Manager/HR CoordinatorResponsible for the development of training and accountability tools to support corporate initiatives in 16 pet specialty retail stores. Guided General Managers in executing store standards for performance and store presentation. Impacted sales performance in all stores. Created the General Manager In Training program and monitored/administered the program to 6 candidates. Conducted on site HR investigations and consulted General Managers on policy administration and HR guidelines. Conducted training sessions for new and existing employees. Developed Sales Management accountability tool.General ManagerResponsible for the day to day operation of a million dollar pet specialty retail business. Oversaw all aspects of the business with a strong focus on sales management, customer service, animal care, and expense control. Increased same store sales nearly every month. Received multiple commendations for store performance including "Rockstar GM of the Month" and Outstanding Store Performance.

Dublin, Oh

New automobile sales and leasing consultant. Executed sales presentations and company customer service strategy. Exceeded customer service index score. Executed corporate telemarketing strategy contacting in excess of twenty customers per day while responding to walk in and appointment customers. Recognized for superior product presentation skills (Honda of America Training Seminar).

Columbus, Ohio Area

Serviced 40 plus commercial laundry facilities and additional janitorial supply systems, maintaining chemical delivery systems to ensure cleaning performance. Product consultant for janitorial, sanitation and maintenance/operations supplies and equipment. Trained on-site staff on procedures, safety, and equipment care. Addressed emergency service issues. Consulted on equipment selection and procedural updates for various facilities. Increased product presence in existing accounts, acquired new accounts through networking and marketing strategies. Executed field test studies for Procter and Gamble Professional Laundry and Cleaning division. Worked directly with P&G Research and Development to launch new laundry and floor care products.

Columbus, Ohio Area

Trained new business/franchise owners on execution of Jani King business model, cleaning procedures, product knowledge, profit awareness, employee relations, and quality management execution. Audited and inspected franchisee accounts, addressed customer concerns/dissatisfaction. Increased services sold to maximize revenue and profit. Consulted customers on cost effective strategies, cleaning services, periodic maintenance strategies, floor care services and overall asset protection. Addressed emergency service issues.Increased account retention by 30%.

Columbus, Ohio Area

Profit and Loss statements, expense accounts, inventory, receiving, shipping, inbound freight processing, product ordering/in-stock initiatives, human resources, cash audit, safety programs, sales floor and cashier customer service, return processing, delivery, fundraising.ExecutedPayroll processing, new hire orientation, mass hire recruiting, in store training and development, human resource administration, performance evaluation, disciplinary actions, terminations, inventory audits, safety and loss prevention auditing, facility management, maintenance scheduling, accounts payable processing, discretionary budget management, field marketing, equipment maintenance and safety inspection, forklift licensing and certifications, scheduling, CRM maintenance, sales management and coaching.Supervised 20 employees directly.Exceeded profit expectationsDecreased controllable expenses Out-performed payroll expense Reduced inventory loss, employee incidents/accidents, and theft.Exceeded customer service rating expectations.

Columbus, Ohio Area

ManagedProfit and Loss statements, expense accounts, inventory, receiving, shipping, inbound freight processing, product ordering/in-stock initiatives, human resources, cash audit, safety programs, sales floor and cashier customer service, return processing, layaway programs, pet care/safety, certifications, special services (pet grooming, veterinary, charitable donations), fundraising.ExecutedPayroll processing, new hire orientation, mass hire recruiting, in store training and development, human resource administration, performance evaluation, disciplinary actions, terminations, inventory audits, safety and loss prevention auditing, facility management, maintenance scheduling, accounts payable processing, discretionary budget management, field marketing, equipment maintenance and safety inspection, forklift licensing and certifications, scheduling, CRM maintenance, sales management and coaching.

Columbus, Ohio Area

ManagedProfit and Loss statements, expense accounts, inventory, receiving, shipping, inbound freight processing, product ordering/in-stock initiatives, human resources, cash audit, safety programs, sales floor and cashier customer service, return processing, layaway programs, certifications, special services (copy&print, delivery and charitable donations), fundraising.ExecutedPayroll processing, new hire orientation, mass hire recruiting, in store training and development, human resource administration, performance evaluation, disciplinary actions, terminations, inventory audits, safety and loss prevention auditing, facility management, maintenance scheduling, accounts payable processing, discretionary budget management, field marketing, equipment maintenance and safety inspection, forklift licensing and certifications, scheduling, CRM maintenance, sales management and coaching.

Social Sciences

Activities and Societies: Intramural Athletics (Referee & Participant)

Applied Psychology