Kyle Kennedy Email & Phone Number

Orlando, Florida, United States

• Act as HR Specialist (GS-12 equivalent) for Personnel, Compensation, and Benefits processing at the Drug Enforcement Administration (DEA).• Serve as expert resource and authority on coding and processing of personnel and payroll actions using EmpowHR and additional National Finance Center (NFC) systems in accordance with OPM’s Guide to Personnel Processing (GPPA), agency policies, etc.• Process Requests for Personnel Action (SF‐52s) and packages in the History Correction Update Processing System (HCUP) for transmission to NFC for inclusion in the Payroll/Personnel Processing System (PPS).• Investigate, troubleshoot, and respond to a variety of recurring and complex inquiries regarding payroll and personnel matters; review NFC screens to ensure accurate record implementation and payroll disbursement.• Communicate with agency managers and HR staff when errors or discrepancies are identified to obtain necessary information/documentation/corrections to process personnel actions accurately in a timely and compliant manner.• Ensure timeliness, accuracy, and control procedures are compliant with audit and contractual guidelines while verifying/entering records in the payroll/personnel system.• Conduct quality reviews to determine the accuracy of payroll data entered in all payroll/personnel systems (i.e., final lump sum payments (annual/restored, comp and credit hours), biweekly comp and credit hours, canceled payments, restored leave payments, annual annuity adjustments, and etc.).• Provide tracking status reports each pay period on personnel actions, suspense errors, and other outstanding items for personnel/payroll actions that require resolution.

Orlando, Florida, United States

• Coordinate workflow and processing for the Personnel Action Request (PAR) Team on the Human Capital Operational Support (HCOS) contract at the Transportation Security Administration (TSA).• Provide consultative and administrative services for Personnel Processing in EmpowHR, EPIC Web, and the Front-End System Interface (FESI) according to OPM’s Guide to Personnel Processing (GPPA) and agency directives, policies, and procedures.• Responsible for editing, coding, and processing SF-52s/PARs across all Nature of Actions (NOACs), including pay adjustments, position changes, incentives, awards, conversions, etc. received via ServiceNow submission. • Processed over 24,000 PARs in one year with a 99% QC score, resulting in five achievement awards and the highest annual performance review of “Exceptional.”• Research and analyze applied actions using employee data in the National Finance Center (NFC) Mainframe and corresponding Electronic Official Personnel Folder (eOPF) documents.• Create and process History Correction Packages in the HCUP System to reconcile incorrect records.• Liaise with TSA HC stakeholders to identify and resolve escalations.• Compile Excel reports (VLOOKUP, pivot tables) for TSA HC and HCOS project stakeholders to analyze outstanding SF-52s, unapplied actions in SINQ, current expiry of not-to-exceed (NTE) appointments on NFC’s CULPRPT, missing Retention Incentives, and upcoming Within-Grade Increases.• Contribute to the writing, revision, and implementation of TSA HCOS Standard Operating Procedures for Personnel Processing.• Handle transactions inclusive of Federal Benefits and Payroll processing such as Multi-Element Updates, Master File Changes, Step Adjustments, FEHB enrollments, FEGLI changes, Military Service Buyback requests, SPPS cases, TSP enrollments, LWOP/LOA/Absent-US leave, etc.• Serve as internal trainer for Benefits and PAR Team contractors for project work related to GPPA, TSA MDs, and various HRIS NFC/DHS-component systems.

Greater Orlando

• Serve as POC for Human Capital Management at the former ORL worksite as “Change Ambassador” responsible for communicating and implementing training on procedural modifications, knowledge content diffusion (iShare and creation of supporting “CS Guide” flowchart infographics), project consignments, product launch timelines, and regulatory/statutory compliance.• Coordinate with multiple IT teams to provide analysis on the potential workforce impact of alterations made to HR/HRIS programs (Workday, ADP Workforce Now, Greenhouse/SuccessFactors), Performance Management databases (Tableau, Calabrio Teleopti WFM), and knowledge-content platforms.• Research and report on HR inquiries using the “AskHR” helpdesk feature of internal HRIS software created using ServiceNow.• Recommend procedural changes to support program and policy decisions via PowerPoint decks, Tableau Desktop files, and/or Excel datasheets.• Oversee the e-learning/LMS rollout and the learning & development up-skilling of agents within a call center environment; ensure uniformity across discrete offerings.• Mediate between guests, hospitality providers, and internal management as a third-party liaison to solve complex disputes inclusive of offsite relocations, police interventions, force majeure policy (COVID-19), and health/emergency procedures.• Assist in record-keeping procedures by reviewing, updating, and drafting Standard Operating Procedures (SOPs) compliant with GDPR operational guidance for frontline workers’ call management application, “The Executive Desktop” (TED).• Achieved a 100% satisfaction rating from escalations during contracted tenure, accompanied by a triple-category “Exceeds Expectations” score (Customer, Leadership, Teamwork) during off-boarding performance review.

Greater Orlando

• Supervise the learning, development, and up-skilling of twenty-five collections agents as a short-term contractor within a firsthand, debt collection call center. Considered POC for internal knowledge-content and LMS/HCM platforms due to highest sustained performance across managed agents.• Handle collection escalations for delinquent accounts across client products that were unable to be resolved by frontline agents; sustained personal customer satisfaction rating of 100% under the “Voice of the Customer” survey initiative after successful utilization of de-escalation procedures.• Implement KPI measurements via Verint WFM and Excel datasheets for managed agents using the following Performance Management categories: (1) average payment size, (2) weighted delinquent dollars collected (percent of total outstanding), (3) time off task, (4) procedural adherence, and (5) time on/after call.• Coordinate e-mail campaign to improve team performance across all five KPI metrics, culminating in both a “SPIFF” Award and a “Synchrony STARS” Award for resultant 15% increase in average revenues collected across managed agents’ multi-client credit portfolios.• Support Workforce Management Team and product suite of WFM applications for managed agents, including internal HR/HRIS databases (“Workstation” data platform, DOS system from OneFD, “Genuis” knowledge-content Oracle site), call center dialer system (IVR), Verint WFM scheduler, and Workday time-and-attendance reporting.• Interpret and reconcile policies surrounding HR procedure, knowledge content distribution, and regulatory and statutory compliance: FCRA, FDCPA, and GDPR.

Greater Orlando

• Hire and manage a team of fifteen independent contractors across two $8M stores in the Education Department, leveraging prior ability and skillset when setting pay and classifying position placement within preset grades/bands.• Direct stores’ departmental HR functions inclusive of the following areas: payroll generation, benefits implementation, knowledge content/LMS management (SuccessFactors), inventory reporting, P&L analysis, performance evaluation, recruiting and placement (Workday HCM), expense authorization, and employee scheduling. • Ensure all independent contractors, store Team Members, and management employees remain compliant with state and federal regulations (FLSA) regarding status, scheduling, etc. of non-exempt employees and independent contractors working in a corporate/retail environment.• Coordinate product demonstrations, general merchandising, and offsite marketing events in an effort to bolster community outreach and involvement according to corporate initiatives, such as Jo-Ann’s charity partnership with Project Linus. Such events resulted in a boost to monthly department sales by 11% month-over-month at the Winter Garden, FL location, leading to a secondary appointment to the Kissimmee, FL location.• Compile reports on stakeholder trends (customer retention, product marketability, employee relations) to include in presentations to both store and corporate leadership.• Act as Manager-on-Duty (MOD) during designated shifts to supervise all areas of the store and active Team Members, providing relief coverage in lateral departments when necessary.• Evaluated as “Highly Effective” in annual performance reviews; twice awarded with a “A Cut Above” distinction by District Leadership.

Bachelor Of Science - Bs, Secondary Education, Language Arts, 4.0 Gpa

Top Honor Graduate - College of Community Innovation and Education. Baccalaureate Honors, summa cum laude distinction.

Associate Of Arts - Aa, General Studies, 4.0 Gpa

President's List and Dean's List 2018.