Ashley Fields Email & Phone Number

Liberty, North Carolina, United States

• Collaborating with clients to address questions, obtain complete documentation and ensure accuracyof accounts, which improve client relationships.• Recording financial transactions and reconciling accounts in accounting software to generate financialstatements.• Responsible for banking reconciliation, payroll, VAT and tax returns and purchase, and sales invoices• Helping solve inquiries regarding payments and invoices• Monitoring clients accounts for delayed and non-payments• Paying special and close attention to detail• Prioritizing my work based on the urgency and importance behind each task• Title work, filling out and filing the correct paperwork working with Special Proceedings in the NorthCarolina Court House, along with the NCDMV• Tracking invoices, receipts and deposit slips to generate monthly fiscal statements• Preparing and mailing account statements to vendors and keeping meticulous correspondencedocumentation

Greensboro, North Carolina, United States

• Learned all internal systems and related service role duties to provide skilled team backup in handlingcustomer demands.• Recommended specific products and services in alignment with individual needs, requirements andspecifications.• Assisted members with correcting account, service and system issues by educating on required formsand technical processes.• Maintained updated knowledge of internal processes and industry best practices to optimize servicedelivery.• Completed training and worked effectively under high-pressure client services environments.• Plan and coordinate events with attention to budget and cost control as well as time constraints.• Proactively led weekly meetings between events, marketing and sales teams• Designed and implemented new effective marketing strategies• Maintained regular communication with partners and sponsors

Greensboro, North Carolina, United States

• Provided customers with detailed information on company products, services and materials.• Verified accuracy of customer account information and updated when necessary.• Responded to customer inquiries via phone, email, and web-based platforms.• Assisted in training new employees and participated in cross-training with other departments.• Identified customer issues with products or services, investigated causes, and initiated resolutions.