Ashley Fields Email & Phone Number

Liberty, North Carolina, United States

• Collaborating with clients to address questions, obtain complete documentation and ensure accuracyof accounts, which improve client relationships.
• Recording financial transactions and reconciling accounts in accounting software to generate financialstatements.
• Responsible for banking reconciliation, payroll, VAT and tax returns and purchase, and sales invoices
• Helping solve inquiries regarding payments and invoices
• Monitoring clients accounts for delayed and non-payments
• Paying special and close attention to detail

Greensboro, North Carolina, United States

• Learned all internal systems and related service role duties to provide skilled team backup in handlingcustomer demands.
• Recommended specific products and services in alignment with individual needs, requirements andspecifications.
• Assisted members with correcting account, service and system issues by educating on required formsand technical processes.
• Maintained updated knowledge of internal processes and industry best practices to optimize servicedelivery.
• Completed training and worked effectively under high-pressure client services environments.
• Plan and coordinate events with attention to budget and cost control as well as time constraints.

Greensboro, North Carolina, United States

• Provided customers with detailed information on company products, services and materials.
• Verified accuracy of customer account information and updated when necessary.
• Responded to customer inquiries via phone, email, and web-based platforms.
• Assisted in training new employees and participated in cross-training with other departments.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.