Ashley Fields Email & Phone Number

• Manage the onboarding and training of new providers, developing programs tailored to medical professionals to ensure they met operational standards and delivered quality patient care.
• Monitored provider performance, analyzing metrics like patient satisfaction and compliance, and collaborated on improvement plans to consistently meet key performance indicators (KPIs).
• Acted as the go-to for resolving provider issues, working with internal teams to address concerns swiftly and ensure a seamless experience for both providers and their patients.
• Worked with providers to align on strategic initiatives, helping them expand services and improve patient care, resulting in increased practice revenue.

• Maintained venue operations to consistently pass random Forbes audits, implementing strict quality controls to retain the hotel’s rating.
• Led and trained a team to deliver exceptional service, aligning with luxury standards and Forbes criteria, fostering a culture of excellence.
• Proactively sought guest feedback to identify opportunities for enhancing the event experience. Implemented personalized touches and innovative solutionsto exceed guest expectations, contributing to high satisfaction.
• Coordinated with internal stakeholders, including culinary and housekeeping teams, to ensure seamless event execution in line with the hotel’s standards.
• Directed high-profile events, ensuring every detail met 5-star standards and Forbes guidelines, from intimate gatherings to large corporate functions.

• Successfully opened and managed two restaurant locations, overseeing everything from initial setup to daily operations. Ensured both sites were fully staffed, stocked, and ready to deliver top-quality service from day.
• Hired, trained, and led a diverse team, focusing on developing their skills to provide exceptional customer service. Created a positive work environment that motivated staff and reduced turnover.
• Streamlined operations to maximize efficiency and minimize costs. Implemented systems for inventory control, scheduling, and ordering, which improved profitability and reduced waste.
• Prioritized customer satisfaction by maintaining high service standards and quickly addressing any issues. Regularly gathered and acted on customer feedback to continuously enhance the dining experience.
• Managed budgets, controlled costs, and met financial targets for both locations. Analyzed sales and expenses to identify areas for improvement and implemented strategies that boosted revenue.

• Developed and implemented comprehensive training programs for all restaurant staff, from front-of-house to kitchen teams. Ensured everyone was equipped with the skills and knowledge to deliver excellent service.
• Created leadership training for managers and supervisors, focusing on building their management skills and improving team performance. Helped develop a pipeline of future leaders within the organization.
• Regularly updated training materials and methods to stay current with industry trends and best practices. Ensured training was engaging and effective, leading to improved staff performance and customer satisfaction.
• Designed and led onboarding programs that got new hires up to speed quickly, reducing ramp-up time and ensuring they were fully prepared to meet our service standards from day one.
• Monitored the effectiveness of training programs through feedback and performance metrics. Made adjustments as needed to ensure ongoing improvement and alignment with company goals.

Bachelor'S Degree, Logistics, Operations, And Supply Chain Management

Master'S Degree, Information Technology Project Management