Ashley Kincade Email & Phone Number

San Tan Valley, Az, Us

San Tan Valley, Az, Us

Scottsdale, Arizona, United States

Tempe, Arizona, United States

-Led and managed multiple complex projects, ensuring project objectives were met on time and within budget while utilizing Agile project management methodologies and tools such as Jira to streamline project workflows.-Collaborated with stakeholders to define project scope, objectives, and deliverables and managed resources, including cross-functional teams, and continually prioritized changing project tasks and deliverables.-Applied change management strategies to assess, plan, execute, and sustain large change initiatives.Implemented change management strategies for 3-4 simultaneous complex projects, using the Change Management Curve learning model to assess, plan, execute, and sustain large change initiatives. Tailored communication and training materials for customer experience advocates, including Senior Leadership over the CX team, internal and contracted employees, and stakeholders to minimize resistance and maximize adoption of new processes.-Proficient in technical writing, crafted informative and engaging emails, department communications, and content for various media channels.

Tempe, Arizona, United States

-Coached and developed a diverse team of 15-20 Advocates, crafting personalized growth plans, and delivering career coaching to enhance their skills and expertise.-Managed high-priority customer escalations, demonstrating exceptional service skills to swiftly resolve issues and transform customer experiences positively.-Generated comprehensive performance reports for the team and led leadership workshops on essential topics such as organizational skills, time management, and performance enhancement

Scottsdale, Arizona, United States

-Coached and developed a diverse team of 15-20 Advocates, crafting personalized growth plans, and delivering career coaching to enhance their skills and expertise.-Managed high-priority customer escalations, demonstrating exceptional service skills to swiftly resolve issues and transform customer experiences positively.-Generated comprehensive performance reports for the team and led leadership workshops on essential topics such as organizational skills, time management, and performance enhancement

Ahwatukee, Arizona

-Oversaw the store's aesthetics and managed product presentation, providing coaching and guidance to associates. Ensured strict adherence to merchandise and replenishment policies for optimal store operations-Prioritized safety and security for Pet Parents, pets, associates, and other visitors, implementing comprehensive measures to create a secure environment-Took the lead in instilling the company's mission, core values, and vision within the team. Held team members accountable for aligning with these principles and effectively communicated performance observations to the Store Manager

Phoenix, Arizona, United States

- Training and onboarding new associates- Ensuring food safety procedures are being followed at all times-Working to address associate and customer concerns as they arise

Scottsdale, Arizona, United States

-Serve food, drinks, and to accommodate guests' needs in a courteous and timely manner-Receive high scores on all secret shopper and satisfaction reports.