Ashley Mackey Email & Phone Number

San Francisco Bay Area

Building & documenting process for new offerings by working with key stakeholders in multiple departments; Effectively communicating those processes to all relevant parties. Provide direction and insights about the impact of process and system changes to all areas of the organization. Provide guidance on the functional and non-functional requirements for system enhancements, and developing the business cases & work plans for those enhancements. Work with stakeholders at all levels to streamline processes, improve efficiencies & reduce costs. Provide oversight and day-to-day management of the Solution Services team, who support the day-to-day business operations of RGPs largest global accounts and Advisory department.

San Francisco Bay Area

Led an exceptional Solution Services team within Business Operations to support emerging solutions as well as offerings that have unique business and system requirements. The ability for services and solutions to be delivered with a seamless hand off to our business partners is critical to our business. Within Solution Services, we provide dedicated partnership to our global account teams and analyze & recommend system, reporting and process improvements that support growth at RGP.

San Francisco Bay Area

• Define and drive strategic and operational improvement initiatives• Continuously evaluate and minimize complexities to business processes • Work cross-functionally with all levels of management to ensure the region’s Operational needs are being met • Use analyzation and industry knowledge to develop, implement, and advise on strategic process improvements for business partners• Audit internal data to ensure RGP meets Sarbanes Oxley requirements • Manage a team of dedicated Operations Coordinators and Administrative Assistants

San Francisco Bay Area

- Prepared project financials, statements of work, and secure PO approval for largest account ($25.7MM in revenue)- Managed onboarding of consultants from deployment through end of engagement adhering to corporate governance compliance- Ensured a seamless workflow by acting as a central communication hub between business units, consultants, and clients- Supported internal and external clients focusing on problem resolution for obstacles and challenges. - Worked with key stakeholders to provide project management expertise in the delivery of external projects, ensuring consultant engagements stay within budget- Assisted the marketing team by updating case study formats, language and master layouts in PowerPoint- Key member of cross-functional team to implement new talent management system/ATS, which launched on-time with 100% user adoption. Significant contributor to follow-on implementation 18 months later of another ATS due to company acquisition. - Served as Editor-in-Chief for Square One Consultant Newsletter (2 years) – a consultant newsletter that provided information, interviews and updates about M Squared for the company’s consultant population prior to M Squared's acquisition by SolomonEdwards.

San Francisco Bay Area

- Delivered excellent customer service, both in person and over the phone, receiving the company's Expertise at Work award for exceptional service.- Aided in Executive Assistant responsibilities as-needed.- Coordinated consultant briefings and managed all communications with briefing attendees- Organized catering for briefings and company events- Assisted the marketing team by creating content for the company website, as well as designing and ordering employee business cards- Organized and sent invoices semimonthly and communicated with clients regarding invoice inquiries