Babitha Errangi Email & Phone Number

Calgary, Alberta, Canada

India

• Account creations for on boarding newly hired users.
• Setting up the OOO through the Power Shell scripts
• Creating end user accounts, permissions, and access rights as per the organization privacy policy.
• Creating Home drive path for users and assigning read and write access to the user.
• Knowledge in mapping network drives and providing folder access.
• Knowledge in transferring the user mailbox data from one region to another region through power shell script.

Chennai, Tamil Nadu, India

• Expertise in creating AD accounts in Active Directory and mailbox, Distribution lists account creations.
• Installing and repairing Client’s software’s.
• Fast understanding IT operations and client applications to relate processes and procedures.
• Experienced in VPN Based troubleshooting.
• Route requests to the appropriate support group.
• Provide remote assistance to staff via Microsoft lync, remote desktop connection.

Chennai, Tamil Nadu, India

• Performing password resets, printer support and network connectivity troubleshooting through calls/email/chats.
• Manage Logs for all Service Desk contacts in Call Logging system, strives for clarity, accuracy and precision.
• Outlook Configuration and Troubleshooting.
• Provided basic application support as RPM, and Jira.
• Provide General IT support including installation and maintenance of hardware, software, and troubleshoot technical problems.