Babitha Errangi Email & Phone Number

Calgary, Alberta, Canada

India

• Account creations for on boarding newly hired users.• Setting up the OOO through the Power Shell scripts• Creating end user accounts, permissions, and access rights as per the organization privacy policy.• Creating Home drive path for users and assigning read and write access to the user.• Knowledge in mapping network drives and providing folder access.• Knowledge in transferring the user mailbox data from one region to another region through power shell script.• Knowledge in creating incidents and requests in service now ticketing tool.

Chennai, Tamil Nadu, India

• Expertise in creating AD accounts in Active Directory and mailbox, Distribution lists account creations.• Installing and repairing Client’s software’s.• Fast understanding IT operations and client applications to relate processes and procedures.• Experienced in VPN Based troubleshooting.• Route requests to the appropriate support group.• Provide remote assistance to staff via Microsoft lync, remote desktop connection.• Escalates severe issues to other technical staff members within IT and third party vendors when required, based on established service level agreements (SLAs).• Provide escalation support for all network support analyst issues.• Responsible for training and drafting and creating documentation for current procedures.• Notify Incident Coordinator when a potential Severity 1 incident has been detected.• Knowledge in sending emails as per GDPR policy when there is any security breach.• Provided timely attention to all manage service desk requests. Assessed the validity of the requests as they arrive, whether by phone or helpdesk ticket. Ensured the details within the ticket were complete and that the impact and criticality of the issue was correctly assessed.

Chennai, Tamil Nadu, India

• Performing password resets, printer support and network connectivity troubleshooting through calls/email/chats.• Manage Logs for all Service Desk contacts in Call Logging system, strives for clarity, accuracy and precision.• Outlook Configuration and Troubleshooting.• Provided basic application support as RPM, and Jira.• Provide General IT support including installation and maintenance of hardware, software, and troubleshoot technical problems.