Barbara Teodoro Email & Phone Number

State Of São Paulo, Brazil

- Execution of performance monitoring of the Support and Customer Success team.- Creation and monitoring of management reports and dashboards;- Management, maintenance and optimization of CRM systems (ClientSuccess and Sensedata);- Preparation of studies and analyzes of data and processes to identify possible failures,mitigate risks and map improvements in.

- Leadership of implementation projects, ensuring delivery of the schedule and achievement of success milestones;- Carrying out training for stakeholders, presenting good practices and ensuring the best use of the platform;- Preparation of progress reports and generation of insights for customers,- Data reporting, risk mapping and creation of action plans.

São Paulo, Brazil

Business Trainee in People and Management Department- Execution of a maintenance cost optimization project. Definition of an ideal standard safe modelaccording to the type of store and creation of the flow of maintenance calls to optimize andscale the process;- Analysis of the feasibility of implementing a home office policy. Models, benefits and possible.

São Paulo, Brazil

- Creation and management of financial department policies;- Implementation of a purchasing and expense reimbursement system (Oracle);- Development, monitoring and execution of internal actions to train employees;- Creation of videos, tutorials and manuals of the department's processes;- Assistance in the routine of the financial department.

São Paulo E Região, Brasil

- Planning and scheduling of digital marketing campaigns focused on attracting, converting and retaining customers;- Creation of artwork for social media and email marketing according to the calendar events;- Data analysis and generation of digital channel performance reports;- Planning and execution of events with a focus on generating leads.

São Paulo, Brazil

- Understanding and studying the behavior of consumers to create strategic content;- Creation and review of content for various channels and campaigns;- Preparation of texts and advertising campaigns for accounts served by the agency.