Barbara Teodoro Email & Phone Number

State Of São Paulo, Brazil

- Execution of performance monitoring of the Support and Customer Success team.- Creation and monitoring of management reports and dashboards;- Management, maintenance and optimization of CRM systems (ClientSuccess and Sensedata);- Preparation of studies and analyzes of data and processes to identify possible failures,mitigate risks and map improvements in order to assist in decision making and definition ofaction plans to improve results.- Monitoring and management processes in the Customer Success area;- Mapping, proposing and executing continuous improvements to the area's processes, seeking strategic solutions to optimize and scale the operation;- Carrying out training and capacity building for teams;- Responsible for direct leadership of 3 analysts.

- Leadership of implementation projects, ensuring delivery of the schedule and achievement of success milestones;- Carrying out training for stakeholders, presenting good practices and ensuring the best use of the platform;- Preparation of progress reports and generation of insights for customers,- Data reporting, risk mapping and creation of action plans for customer expansion and retention.

São Paulo, Brazil

Business Trainee in People and Management Department- Execution of a maintenance cost optimization project. Definition of an ideal standard safe modelaccording to the type of store and creation of the flow of maintenance calls to optimize andscale the process;- Analysis of the feasibility of implementing a home office policy. Models, benefits and possible cost savings after implementation;- Participation in a Squad to diagnose performance (P&L, product and channel performance, etc) and create an action plan, in order to improve sales in São Paulo;- Analysis of the Variable Remuneration process and development of an action plan to improve the percentage of achievement.

São Paulo, Brazil

- Creation and management of financial department policies;- Implementation of a purchasing and expense reimbursement system (Oracle);- Development, monitoring and execution of internal actions to train employees;- Creation of videos, tutorials and manuals of the department's processes;- Assistance in the routine of the financial department.

São Paulo E Região, Brasil

- Planning and scheduling of digital marketing campaigns focused on attracting, converting and retaining customers;- Creation of artwork for social media and email marketing according to the calendar events;- Data analysis and generation of digital channel performance reports;- Planning and execution of events with a focus on generating leads.

São Paulo, Brazil

- Understanding and studying the behavior of consumers to create strategic content;- Creation and review of content for various channels and campaigns;- Preparation of texts and advertising campaigns for accounts served by the agency.