Benjamin Hernandez Email & Phone Number

San Dimas, Ca

• Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures.• Oversee and supervise a team of 5 Technical Support Representatives• Create and build TSR schedule and training tools for Representatives• Possess Strong Technical aptitude to act as a first point of contact for users experiencing system problems, which includes technical problems with their own email or their website.• Educate and answer questions for customers by telephone and email, regarding making changes to website, assist with changing IP Address through different website host providers.• Handle a high call volume with the ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality, and quantity, of work.• Communicate with current customers to up-sale them to new products and features available to them for their Quotit Accounts.• Create and manage website layout/user interface by using standard HTML/CSS• Integrate data from various back-end services and databases• Be responsible for maintaining, expanding, and scaling customer website• New Sale Account Delivery• Responsible for iMail account creation and management supply password resets and changes as requested.• Admin feature enabling, to include all iPro and ePro management for current and new accounts• Utilize Web applications Javascript, JQuery, and API’s• Manage servers for 65 employees• Manage data file and data servers for over 3000 individual brokers• Places hardware into production by establishing connections; ensuring functionality is to standard• Places software into production by loading software into computer; entering necessary commands.• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.• Prepares reference for users by writing operating instructions.

Windows7 OS re-imagingShared drive mapping- help assist all users in gaining access to local shared drives and local shared printers.Local server administrator- install needed programs and apply any policy updates required by the user to ensure completion of their job.Account set-up manager- setup local user with roaming accounts, and ensure user fills out proper documents needed for account authorization.

assist user with any local system and hardware issues submitted through a trouble ticket.Network landscape manager- responsible for all floor layouts of operating systems labeled with system name, location number, and color coded for classification, as well as complete re-wiring of systems and replacement of obsolete and now working machines. Trouble shoot and manage functionality of servers, replace wires and server hardware as needed.

Product production-gather all information from within all departments to produce power-point products and Microsoft word articles.Information data analyst- analyze all gathered information to ensure all data is accurate and concise and gather any additional supporting documents.Article and brief correspondent – proof read, and publish all Microsoft word articles to PDF format, publish all power point products to briefs and upload all products to local shared drives.

Performed routine electrical repairs such as changing light bulbs or fluorescent lamps and assists in repairing ballast and light fixtures.Troubleshoot minor maintenance problems involving electrical, structural, plumbing, and equipment repair or replacement

Replenishment of all merchandise.Responsible for receiving and unpacking deliveries, organize stock rooms and assist with inventory calculations.A replenishment associate restocks the shelves as products on the sales floor get sold.; Contact customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Medical billing and collections.Receive payments and post amounts paid to customer accounts.Monitor overdue accounts, using computers and a variety of automated systems.

Aa, Business Administration And Management, General

High School Diploma