Benjamin Honorato Email & Phone Number

Amsterdam, North Holland, Netherlands

Support pre-sales activities across the EMEA and JAPAC regions by providing comprehensive and compelling technical and functional expertise for all SurveyMonkey products, while collaborating on various marketing activities to enhance brand visibility and customer engagement.Key responsibilities:- Demonstrating an in-depth understanding of SurveyMonkey's product portfolio and translating technical features into business value for customers.- Acting as a keynote speaker at events across EMEA, representing SurveyMonkey and delivering insights on survey methodology and the feedback industry, with a focus on demand generation.- Hosting webinars to engage potential customers and introduce new features, as well as participating in the creation of marketing collateral.- Leveraging knowledge of SaaS technologies such as Salesforce, Zendesk, Marketo, Zapier, and others, to deliver effective pre-sales solutions.- Responding to RFPs/RFIs and security reviews, while advocating for GDPR compliance and other privacy-related matters.- Collaborating closely with cross-functional teams, including product, marketing, legal, and security, to ensure a cohesive and consistent pre-sales approach.

Utrecht, Netherlands

Seamlessly apply deep knowledge of bespoke weather visualisation and data technologies to solve problems at scale on behalf of this weather provider for global broadcast and media companies, such as the BBC. Utilise strong relationship-building qualities to act as a link between sales and product development.Key achievements:- Identified and drove sales from a technical perspective alongside Account Managers.- Shared technical expertise and guidance throughout client lifecycle phases - from pre-sales through ongoing usage to drive opportunities, onboard customers and ensure alignment with customer objectives.- Analysed existing systems and workflows to propose solutions based on client requirements.- Utilised communication and presentation skills to articulate technologies and conduct product demonstrations enabling clients to identify best possible solutions.

Berlin, Germany

Recruited to facilitate technical integration and maintenance of broadcast weather systems for 23 television networks across Europe, achieving an ‘Exceptional Performance’ in first year, which led to rapid progression and promotion to Team Lead. Led, motivated, and provided strategic direction to six Systems Engineers spanning London, Berlin and Utrecht.Key achievements:- Managed live broadcast critical infrastructure of 70+ Linux servers and 90+ Windows workstations.- Reduced staff costs by 600% by training off-shore teams supporting IT maintenance during EU out-of-hours.- Cut average age of open incidents by 52% over four months having reengineering procedures and processes.- Improved team performance in areas such as root cause analysis and incident management by chairing weekly retrospective meetings.- Optimised customer satisfaction by providing high-level support to TV Presenters and Meteorologists.- Facilitated go-live of new weather systems supplied to the BBC despite historic challenges and resourcing changes.- Embedded a culture of continuous service improvement by collaborating with Developers, Broadcast Integration Specialists and Account Managers.

Santiago, Chile

Coordinated business development and implementation across Chile and Argentina for a mobile loyalty programme for end-users of banking, retail, and consumer goods, operating in a revenue sharing model with main telecom operators across Latin America. Key achievements:- Facilitated integration while negotiating data / voice bundles with Latin America’s largest telecom operators.- Prospected and developed 17 prospective partners in Chile and 11 in Argentina; closed four deals in six months.- Completed market research to develop business in Perú, Colombia and México.- Project managed technical integration with local telecom operators.

Santiago, Chile

Led a €1M project from initiation to rollout, including business case development, scope definition, and strategic planning. Introduced a new product designed to replace traditional ringtones with music, targeting a monthly revenue of ~€200k post-commercial release.Key achievements:- Managed the project under a revenue sharing model between the telecom operator and Huawei, overseeing operational management among all stakeholders post-launch.- Contributed to go-to-market strategies and product positioning, alongside end-to-end system integration, installation, and hardware configuration.- Key liaison between telecom operator, record labels, and content providers to achieve on time and within budget delivery.- Managed and escalated project risks and issues while ensuring effective governance and engagement at all levels.

Santiago, Chile

System administrator of Compuware's Changepoint, a project portfolio management (PPM) solution used by 8,000+ employees at Experian, a consumer credit reporting company. Main duties include:- Technical operation and maintenance to Microsoft SQL Server databases and IIS web servers.- Assessed impacts to system architecture, estimated efforts on incoming projects and actively participated in meetings to communicate project status supported by a team located in both the USA and Chile.

Santiago, Chile

Engineer of the Global Tape Technology Service Center, providing level 1 and 2 support for StorageTek/Sun tape storage products. The primary focus was to diagnose, document and resolve/avoid hardware issues of tape libraries and drives.

Santiago, Chile

Technical Help Desk Agent, providing technical support to home users of internet, telephony and cable TV.

Santiago, Chile

Technical Help Desk Agent for Telefónica Chile, providing technical support to home users of ADSL internet, telephony and DTH digital TV services.