Performed legislative duties for State Senator Kathleen Vinehout, including policy research and writing, interagency communications, press relations and some office administration, with a main focus on constituent relations. o Executed intake work on constituent contacts via phone, email, walk-in, and letterso Developed and maintained constituent database of roughly 170,000 individuals o Developed constituent outreach program, coordinating with a small team of office staff to provide timely responses to inquiries as well as targeted-proactive outreach based on analysis of trending issues via phone, written letters, email, newsletters and social mediao Analyzed data and trends of constituent contacts, wrote reports and presented findings at weekly staff meetings to delegate assignmentso Handled and resolved an average of 7,500 simple contacts per year and 205 complex contacts per yearo Helped craft messaging on issues related to agriculture, economic development, education, family law, health and human services and distributed press releases to local and statewide media outlets as well as social media siteso Analyzed and tracked state legislation and regulatory developments on a variety of issues by communicating directly with the Senator, legislative staff, state agency officials, legislative service agencies, relevant interest groups, and constituentso Researched and drafted legislative proposals with the assistance of legislative drafting attorneyso Hired, supervised, mentored, and provided professional feedback to legislative interns to assist the office with legislative research, data entry, and constituent relationso Performed other administrative duties such as scheduling, ordering supplies and periodicals using office account

o Performed customer service duties such as greeting customers, providing technical information and specifications about gear and products on sales floor, building customer confidence, and processing sales transactions

o Led a team of fellow counselors by organizing and executing weekly agenda for camperso Planned trips, meals, activities, lessons, games, taught swimming lessonso Communicated with program director, fellow staff, parents and campers

o Assisted the Site Director by conducting interviews, entering payroll data, filing documents, communicating with CorpsMembers and other administrative tasks

o Worked in a commission based environment to sell home electronics such as televisions, home audio and video systems as well as household applicances such as refrigerators, ranges, washers, dryers and dishwashers by providing custmoers with confidence through the sharing of product information and specifications