Ben Lim Email and Phone Number
As a Customer Success Manager at Microsoft and a Sales Ops and CLM at Accenture, I help enterprise clients achieve their business objectives through cloud solutions. I have expertise in Azure as well as in customer success and inside sales management.I graduated with a Bachelor of Arts in Marketing from Anglia Ruskin University, where I developed my passion for connecting with customers and delivering value. I enjoy sharing cloud insights and trends, networking and collaborating with fellow cloud enthusiasts, and exploring the endless possibilities that the cloud brings.
Accenture
View- Website:
- accenture.com
- Employees:
- 407706
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Customer Success Manager | Microsoft AzureAccenture Dec 2023 - PresentMalaysiaAzure Solution Architect: Skilled in designing and implementing scalable, reliable, and secure Azure-based solutions aligned with business goals.Modernization Expert: Experienced in leading and managing the migration of legacy systems to the Azure cloud platform.Technical Documentation: Capable of creating and maintaining comprehensive architectural blueprints, design documents, and technical specifications.Stakeholder Collaboration: Adept at working with stakeholders to understand business needs and translate them into actionable technical solutions.Quality Assurance: Proficient in conducting architectural reviews to ensure adherence to industry best practices and standards. -
Customer Success Manager | Microsoft AzureMicrosoft Dec 2023 - PresentMalaysia -
Enterprise Client ExecutiveAvm Cloud Nov 2022 - Nov 2023Selangor, MalaysiaKey Achievements:-Established and nurtured relationships with enterprise-level clients.-Served as the primary point of contact, addressing inquiries, concerns, and requests.-Built trust and credibility through exceptional service, resulting in high client satisfaction.Responsibilities:-Understood client needs, goals, and business objectives.-Developed strategic account plans to achieve business objectives.-Identified upselling and cross-selling opportunities, driving revenue growth.-Conducted regular account reviews, ensuring client satisfaction and resolving issues promptly.-Collaborated with internal teams to meet client expectations and address challenges.-Generated leads, converted prospects into clients, and supported business development activities.-Conducted market research, staying updated on industry trends and competitor activities.Additional Responsibilities:-Collaborated on contract negotiations, pricing, and terms.-Managed timely contract renewals, addressing inquiries or disputes for mutual resolution.-Provided strategic guidance, recommending and implementing solutions aligned with client needs.-Monitored industry trends, identifying opportunities for clients to gain a competitive edge.-Facilitated communication and knowledge sharing between internal teams and clients.-Provided feedback to drive product or service improvements. -
Senior Marketing AssociateOrix Leasing Malaysia Group Apr 2022 - Nov 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia -
Marketing AssociateOrix Leasing Malaysia Group Oct 2021 - Mar 2022• Plan and conduct marketing activities for a diverse range of industries/customers for hire purchase products, leasing facilities, trade finance, etc.• Develop and maintain good relationships with existing customers, suppliers, and vendors.• To build and maintain the good relationships between the company and merchant & business partners in order to create better business opportunities • Compile financial data and market information to perform credit assessment and analysis.• Aggressively obtain new business opportunities to achieve assigned budget/target.• To conduct analytical studies of the Motorcycle Financing Product (Moped).• Liaise with group legal department and external lawyer on HP (Act) Agreement.• Cooperate with IT department, Documentation department & Account department on Motorcycle Financing execution workflow.• Communicate with the Credit Control department on customer collection, repossess, and blacklisting. • Work together with Fintech Company on Motorcycle Financing platform and related process.• Identify new business opportunities and existing product enhancements, as well as business report preparation.• Structure workflow from lead to disbursement process.• To plan and execute product and marketing initiatives to drive business growth.• To be responsible for the achievement of Motorcycle Financing sales target & to be profit-oriented. -
Relationship ManagerAmbank Group Jan 2021 - Jul 2021• To promote and market a wide range of equipment financing products to suppliers of equipment in order to benefit their customers.• Grow main bank customer base and customer referrals through planned sales & marketing visitsbased on our target equipment classes.• Structure credit proposition to suit customer’s requirements, and assess customer’s credibility based on financial.• Conduct site inspection for pre-drawdown cases.• Meet sales targets by securing new quality loans in line with management decisions on the portfolio mix of products and customers.• Maintain excellent business relationships with internal and external customers and dealers to create business leads and opportunities.• Ensure consent for credit bureau checking is given by customer before proceeding further on the loan/financing applications compliance.• Interview applicants (by phone/in person) and conduct KYC/CDD and ECDD for higher risk customers.• Authentication of identification, income and vehicle documents compliance. -
Marketing AssociateOrix Leasing Malaysia Group Jan 2019 - Jan 2021• Plan and conduct marketing activities for rental services on ICT equipment, test and measurement equipment and office automation. • Develop and maintain relationship with existing customers through high standard of quality service. • Compile financial data and market information to facilitate credit assessment and analysis. • Plan and conduct marketing activities for diverse range of industries / customers on rental services e.g. desktop PCs, notebooks, printers, servers, projectors, various electronic test and measurement equipment, office automation, medical & laboratory equipment.• Conduct site visitation to customers, suppliers or vendors on regular basis• Aggressively obtain new business opportunities to achieve assigned budget and target
Ben Lim Education Details
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Second Upper
Frequently Asked Questions about Ben Lim
What company does Ben Lim work for?
Ben Lim works for Accenture
What is Ben Lim's role at the current company?
Ben Lim's current role is Microsoft Azure Cloud Solution Architect | Driving AI Success & Optimization.
What schools did Ben Lim attend?
Ben Lim attended Anglia Ruskin University.
Who are Ben Lim's colleagues?
Ben Lim's colleagues are Shubham Kumar, Nemerisza A., Craig Wilson, Peeyush Bansal, Rukhsar Tarannum, Animesh Roy, Parthasarathy Vinod.
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