Ben Power Email and Phone Number

Managed the modernization and strengthening of AWS security pillars for US Citizenship and Immigration Services. Participated in planning/training sessions for position to start in new year. Government client ended contract early due to change of direction. Currently awaiting another contract.

• Functioned in dual role as Scrum Master/Product Owner collaborating with stakeholders, creating and sizing epics and stories. Provided future product roadmaps using Jira Align metrics, based on velocity of previous quarters, leading to 30% uptick in predictability for all teams.• Responsible for the first Agile transition in the department. Lead, trained, and mentored three cross-functional product delivery scrum teams from Kanban to Scrum. Strived for the team to self-organize and be empowered to make wise decisions. • Responsible for Legacy Production Support, Gateway Cloud API Development, and On-prem vendor development, support, and risk management.• Organized and hosted daily scrum meetings, sprint reviews, planning sessions, backlog refinement sessions and retrospectives. Followed up on action items from standup meetings to follow up with other teams to remove impediments, blockers, and collaborate on effective solutions.• Revamped product backlog. Mentored team to Improve story health through training and writing sessions, breaking down work into manageable sizes, providing a 20% increase in team productivity and accelerating velocity and delivery times.• Delivered constant application features and upgrades on an $11M yearly budget. Using agile and agile align, refined the discovery, design, deployment and testing process to deliver high-quality updates on tight schedule, achieving 15% reduction in development costs.• Managed regular updates and maintenance of Agile tools, Jira, Jira Align, and Confluence, ensuring project transparency for management and stakeholders, which contributed to a 20% increase in project efficiency.• Conducted weekly Scrums of Scrums meetings in an Agile SAFe environment. Coordinating efforts between 10+ teams to streamline feature releases, from discovery and planning to forecasting and version alignment for comprehensive feature tracking.

• Owned operation and P1 contact for Workforce Management application for call center.• Managed vendor and on-prem level 2 support relationship of feature development, installation of hot-fixes, patches and everything related.• Focused on addressing risk related issues. Always stayed ahead of bug fixes and decreased performance incidents by 35%.• Increased internal customer satisfaction by 30% by implementing efficient business processes and providing exceptional service.• Operated and maintained strong internal relationships with clients, resulting in repeat business and referrals.

• Refined features and version releases for Unified IP call center. All installations on time and on budget.• Developed 10+ web dashboards for internal clients. These were customized visual support pages including KPIs and metrics as requested by call centers.• Restructured server details and features in the online inventory, reducing search time by 30% and enhancing user satisfaction with the platform.

• Drove security engineering efforts within collaborative teams, employing PowerShell and UNIX scripts to support Active Directory environment.• Automated key processes, leading to a 30% increase in operational efficiency and 25% reduction in security vulnerabilities.• Project Manager that collaborated between cross-functional teams within IT department to drive successful completion of complex projects within deadlines.• Orchestrated transition to Level 2 helpdesk, overseeing team of ten technicians; implemented new troubleshooting protocols that reduced average resolution time by 30%.