Bethany Johnson Email & Phone Number

• Project managed the creation and development of a 4-week training program that successfully onboarded 30 service team members to contribute in their role at 80%.
• Designed and created training sessions on technical integrations with SaaS applications such as
• Salesforce and DKIM to help develop new hire technical knowledge.
• Used Excel for data analysis on the efficiency and productivity of new hires working in the Support Queue. This analysis led to the creation of a dedicated onboarding track for Support Specialists that resulted in.
• Worked cross-functionally to coordinate sessions led by various go-to-market teams to give new hires hands-on experience of the entire customer lifecycle.
• Worked with topic subject matter experts to create online e-learning training courses to scale onboarding.

• Planned, procured, and executed projects to improve the current state of the IT department.
• Researched, designed, and presented the current state of the IT workforce and future plans to the managers and directors of the IT department.
• Interviewed management and created methods to migrate to Agile from waterfall development within the IT department.
• Led, designed, researched, and created a dashboard outlining the current state of the IT department for the Chief Information Officer.

Seattle, Washington