Brian Miller Email & Phone Number

Greater Boston

Leading a team of process consultants to work with Higher Education, K-12, government and variety of corporate clients to establish or improve upon their processes in project, portfolio and service management. Driving gains in maturity and organization to generate greater value and success in clients' projects, programs and services. Helping clients establish new project/portfolio and service management offices and practices.Key Achievements• Designed and implemented a benchmark assessment and maturity model for clients in IT Service Management and Project Portfolio Management • Developed streamlined and new innovative service offerings greatly increasing process consulting revenue• Built a team of process consultants to handle increased demand• Successfully partnered with numerous clients, large and small to improve their service management and project portfolio management outcomes.

Nashua, Nh

Working with Higher Education and K-12 clients to establish or improve upon their processes in project, portfolio and service management. Driving gains in maturity and organization to generate greater value and success in clients' projects, programs and services.

Somerville, Ma

Developing and overseeing TTS project portfolio management and related processes, methodology, tools and reporting with one direct report staff. Managing TeamDynamix service for university wide project and service portfolio management within TTS and for many external departments. Re-engineering business planning processes with clients across the university for identification, prioritization and realization of IT needs and achieve strategic goals. Influencing senior leadership as an agent of change for university project, service, portfolio and resource management, and the standardization of practices. Providing coaching and mentorship as needed to project managers both matrixed and on staff.Key Achievements• Established innovative methodology combining design thinking, IT service management and project management life cycles and practices to drive business outcomes• Successfully led a program to merged 12 disparate IT teams into the central IT organization that consolidated operations, outsourced tier 1 support, and merged staff, processes, and tools• Successfully evaluated, selected, procured and implemented TeamDynamix PPM software site license for project, resource, and portfolio management standardizing practices and supporting decision making• Created project management learning channels to improve maturity of practices, including a project management affinity group, TeamDynamix training, and assisted Human Resources with development and teaching of PM fundamentals class for the university• Fostered enterprise level portfolio management through project and portfolio management coaching to external departments

Greater Boston Area

The PMO Roundtable is a sub-group of the PMI Mass Bay Chapter where PMO professionals of all types (project managers, PMO managers/directors, and other leaders) meet monthly to discuss PMO level concepts, such as project management methodology, reporting, tools, and management. Members facilitate topics of interest and the group shares their thoughts and experiences on the matter. It is a highly engaging and rewarding experience.I am one of the original members of the group and took on ownership August of 2011. As an owner, I ensure we have meeting locations established and facilitators with topics identified. As a leader, I strive to further evolve the group into a support network of PMO professionals whose success is enhanced by the concepts discussed and relationships provided by the Roundtable.

Oversaw iBasis cross-functional project/program portfolio, governance process and deliver corporate objectives; Led status reporting on projects/programs to executives; Directed department project expense and outsourcing budgets and planning process (~$20M annually); Oversaw matrix project organization, coaching project managers on process alignment and best practices derived from PMI and ITIL frameworks; Managed Primavera project system; Drove improvements through financial and project performance analysis. Engaged in business model development to demonstrate project and program ROI. Led project prioritization and resource balancing though planning initiatives. Key Achievements● Instrumental in establishment of PMO at iBasis and resulting successes● Reduced project delays by 60% with employment of project management methodology, best practices, and reporting visibility● Oversaw major integration program portfolio for a corporate merger by developing and managing implementation of program management methodology, governance and dashboard for status and benefits - Corporate merger doubled revenue, while integration programs reduced costs by $25M annually● Successfully program managed corporate Operations integration, combining and consolidating 2 operational departments, saving over $2M annually; established and facilitated program steering committee● Managed Primavera implementation as company-wide project management information system ● Developed model for robust project/program reporting for performance metrics, budget and forecasting

Oversaw region's VoIP implementations and team of project managers; Managed VoIP implementation projects; Proactively filled global management gap by establishing and maintaining processes, tools and reporting for all regions; Trained project managers in all regionsKey Achievements● Recognized as company subject matter expert for customer/partner VoIP implementations, and top project management resource● Standardized project management processes globally for VoIP implementations● Developed key customer/partner facing documents increasing speed and efficiency of implementations

Project managed implementation of international private line circuits (IPLC) for Asia/Pacific region; Project managed ISP interconnections for major internet central offices; Configured Cisco routers and tested/new VoIP interconnects Key Achievements● Re-engineered project delivery processes leading to 50% reduction in completion time frames● Developed reporting dashboard metrics for visibility and process improvement analysis on VoIP deployments

- Was responsible for the deployment of national DID footprint for Global Access and Unified Messaging- Established project plan for DID national roll-out

Consulted and sold networking solutions for data and telecommunications for small to medium sized businesses; Analyzed client needs and environment to provide optimized solutions; project managed implementations; Fostered and blossomed customer relationships; Managed local relationships with Microsoft and Novell vendors and provided training to local IKON teams on latest vendor offeringsKey Achievements● Recognized for account growth achievements through increased service contracts and customer satisfaction

Consulted and sold technical training services to companies of all sizes, including Fortune 100Key Achievements● Won key account RFPs with innovative training solutions● Established rapid sales success and became a top regional performer● Oversaw sales team during absence of sales manager, creating monthly sales promotions

- Wrote, revised and distributed press releases to local and national media. - Developed and maintained MS Excel reporting system in Visual Basic for Excel- Provided tech support for users.

- Sold application development component software internationally - Assumed responsibility for production, distribution, accounting and invoicing of products- Assisted in print and on-line promotion of products

Masters Of Science In Engineering Management, Engineering, 3.97

Activities and Societies: Received distinguished Student Award given to those who demonstrate high academic performance and strong.

Bs, Marketing

Activities and Societies: - Founder Sigma Alpha Mu Fraternity Chapter - Davis Leadership Award - Founded major campus annual charity event.