Bob Duncan Email & Phone Number

Teaneck, New Jersey, Us

Denver, Colorado, Us

For an industry leader in payment authorization and distribution, led a team to develop data aggregation and business intelligence reporting to support regulatory compliance programs governing global transactions.For a major mobile device electronics recycling company, led a team to perform systems, process, and data analysis of device repair methodology. Analysis included systems flow, process gaps, EDI conformance of repair partners, repair yield, and detailed financial analysis of repair costs, selling prices, and net margins.

Executive responsibility for Manufacturing, Supply Chain, Customer Support and Professional Services for all products offered globally. Organization includes 600 staff members with $75M of direct operating expenses ($43M Services and $32M Operations) and over $140M of product and material procurement costs.• Reduced expense overhead by 20% ($8M) through integration of disparate and independent Operations organizations.• Delivered $6M (10.6%) of material, product, and component cost savings through a redesigned supply chain strategy which fundamentally changes the operating model, the manufacturing footprint, its underlying cost structure, and the use of company working capital.• Led initiative to reduce SKU’s across 5,200 active items resulting in over 2,000 moving to an advanced life-cycle state. Streamlined front and back-end systems resulting in improved forecasting and purchasing as part of sales and operations planning (S&OP).• Restructured Global Service and Support organization reducing costs by 10%, leveraging best practices, increasing field staff productivity, and improving customer satisfaction. • Implemented a Global Services Project Dashboard that provides visibility to real-time project status and financial forecasts for all active customer projects. Revenue backlog is approximately $40M for products and services and is comprised of approximately 800 unique projects.

Executive responsibility for the P&L and operations of a software products business unit with over 400 staff members and $80M of annual revenues.• Delivered return on sales at 11% annually through a significant 5 year revenue and product life-cycle business model change; maintained margins and expense ratios across the transition period.• Grew contracted revenue backlog by 10% to $140M through new business wins, contract extensions and rate increases.• Directly negotiated numerous multi-million dollar contracts with major Media clients totaling over $50M, including commercial and legal terms; resolved business disputes with clients where necessary.• Increased product development capacity by 20% without increasing costs through implementation of an outsourced software development model for engineering and quality assurance; standardized development productivity reporting and created a variable cost structure to provide business flexibility.

Directed sales and account management teams for a $65M annual revenue account base with over 800 clients. An additional $40M revenue set of products with 600 clients was added into this sales organization based on performance. Products were predominantly enterprise level business applications providing mission critical functionality to clients.• Led sales force to protect existing and highly profitable accounts during a significant technology transformation in the industry.• Represented the company in external marketing and industry events.

Executive responsibility for all product development and delivery of enterprise software products used to manage advertising and broadcast schedules.• Portfolio included multiple product lines servicing the global television advertising marketplace with a dominant market position in the US and a prominent position in International markets.

Held executive responsibility for all customer installations and data conversions of the Dimension banking systems worldwide. Clients and projects ranged from small community bank installations to multi-billion dollar international holding companies.• Increased implementation capacity by 25% with no increase in headcount of costs through implementation of a re-organized operating and staff utilization model.

Led all software development activities for the corporation, including the maintenance of existing systems, development of new products and features, enabling of new delivery platforms, and customization for country and client specific requirements.• Managed the research and development team comprised of 125 product managers, software developers, business analysts, and quality assurance specialists. • Maintained executive relationship with the company’s largest and most important clients during difficult and transformative systems implementation programs. Key clients included Union Planters National Bank in Memphis, TN, Komercni Banka in Prague, CZ, and the Philippine National Bank in Manila, PH.

Managed software development, systems delivery and conversion/installation for the Dimension 4000 and Dimension International banking products. • Developed the multi-currency and multi-language version of Dimension for nternational markets.

Application and systems software development for the Kencom and Dimension banking systems.

Responsibilties included applications development, computer and data center operations, and staff management for this bank data processing service bureau organization.