Bobby Ho Email & Phone Number

-Performed Working Capital diagnostic by extending payment terms and adjusting logic on invoice payment dates. Designed dashboards to track weighted-average payment terms and days-to-pay to ensure new payment terms are being used-Rationalized and consolidated vendors as part of an acquisition ($74M annual PO spend). Analyzed preferential contractual terms and recommended go-forward suppliers-Developed interim purchase requisition process during an integration for an acquired company. Facilitated approvals and new supplier onboarding requests

-Lead operations for a global sales team extension by managing staffing, training, and funding with IT, Sales, and Procurement - achieved the highest quarterly renewal rate in 8 years (89%) after the first quarter of implementation-Enable internal sales to focus on larger deals and key strategic accounts by expanding an external team from a pilot phase to a global implementation to nearly double the renewal bookings scope to $100M per quarter-Work with IT, Sales, and Pricing/Quoting Operations in a global profitability program focused on tightening discount controls on renewals with sales incentives, tool enhancements, and weekly status reporting on profitability performance

-Managed quote-to-cash program as part of a divestiture project involving manufacturing, fulfillment, licensing, and legal teams to transition product ownership within two months-Led source-to-pay program by facilitating project status meetings and hosting executive updates with the CIO and Chief Accounting Officer – reduced purchase requisition and expense report approval times to 4 days (90th percentile)-Worked with Business Intelligence teams to streamline metrics dashboards from Excel and PowerPoint into Oracle Business Intelligence: Answers and Qlikview – reduced processing time from two weeks to three days-Identified focus areas for quote automation improvement to drive down quote touch rates worldwide by over 10% within a year

-Stood up metrics dashboards in the quote-to-cash and source-to-pay processes to provide performance visibility for executive review, now updated quarterly-Conducted end-to-end process analysis in the accounts payable and purchasing departments, identifying over 20 quick-win opportunities for process improvements-Provided guidance on defining key performance indicators for teams to measure success of process improvements and policy updates

-Developed a script in Visual Basic and Applescript to process a daily report automating complex data entry and validations resulting in 30-40% time savings-Drafted business requirements documents for future fixes and enhancements to Cisco’s service quoting and ordering tools; collaborated with technical teams to ensure that proposed solutions met business needs-Performed business acceptance testing for quarterly releases and worked with cross-functional teams to drive closure to functional defects-Supported external partner on-boarding efforts for a B2B implementation for 1-Tier and 2-Tier service quoting, ordering, and contract management (Ingram Micro Canada, Qwest, IBM EMEA)