Bob Summers Email & Phone Number

Raleigh-Durham, North Carolina Area

Supporting all Sales teams, Customers, and Partners by developing solution designs, pricing, and sales proposals specializing in Genesys Cloud.Delivering product demonstrations to prospective customers and business partners across all product aspects.Delivering product and technical presentations across all product aspects.Completing RFP responses and other technical writing responses.

Raleigh-Durham, North Carolina Area

Supporting all Sales teams, Customers, and Partners by developing solution designs, pricing, and sales proposals.Delivering product demonstrations to prospective customers and business partners across all product aspects.Delivering product and technical presentations across all product aspects.Completing RFP responses and other technical writing responses.

Rtp, Nc

Providing testing, implementation, and training services for AudioCodes customers implementing VOIP solutions in service provider and enterprise environments.Primary responsibilities include:* Running voice quality network assessment testing (VOIP) for customers transitioning from traditional to VOIP networks.(QOS) by deploying test equipment to generate traffic, running the tests for many days, and providing feedback on results both daily and via a formal report at the conclusion of testing.* Designing, configuring, implementing and testing Session Border Controllers and Media Gateways for customers who have purchased this equipment and service (SIP) (Network Security) (Transcoding)* Installation, configuring, and training customers on Network Management (SNMP) and Voice Quality Measurement software tools designed by AudioCodes (EMS/SEM).* Responding to customer trouble tickets for assigned product lines in a timely manner ensuring customer gets problem(s) resolved as soon as possible.

Providing independent consulting services to the Telecom Call Center industry on the Nortel DMS product line as well as SAS Business Analytics platform support.Our services consisted of Telecom Business Consulting, Implementation Services, Knowledge Services as well as SAS Programming and SAS Platform Administration and security.As a small consulting firm, I was responsible for all facets of the business which gave me a lot of experience in all aspects of delivering a quality service.

Rtp, Nc

Managed the TOPS Professional Services group - a customer consulting group with expertise in the TOPS Call Center product line. Services included product support contracts, turnkey project implementation contracts and customized product training seminars. In addition, I managed the Vendor Validation Lab - a test facility for 3rd party vendors. This allowed other companies the opportunity to test their products using our open interfaces in the DMS switch. Beyond managing the personnel the vendors and the equipment resources, I was also responsible for marketing, and invoicing of those services.

Determined customer product requirements, lead development team ensuring that product was designed as close as possible to customer needs. Presented product information to customers.

Tested new software components at their first deployment (alpha test) in a live environment. Developed test plans, tested software in both a lab and a live environment. Worked closely with software development organization as well as external customers.

Created software packages for deployment on wireless switching software.

Developed 5ESS switch diagnostic software and compiled group software for the entire hardware diagnostic group. Unix and C programming skills acquired.