Jacobo Borjas Email & Phone Number

Hanover, Md, Us

I manage the process of closing out data centers for Bank of America, including moving applications and servers from exiting data centers to their new location.I am responsible for planning, organizing, monitoring, and controlling projects using appropriate tools and techniques to ensure efficient and effective project completion. Additionally, I am the primary interface between technical resources and Change Manager or Business Sponsor. I build credibility and trust with the line of business by understanding their business and their technology needs/issues.

Redwood City, California, Us

I lead a team of IT Project Managers that have the responsibility of creating and tracking the quarterly data center infrastructure forecast. In addition, we manage and monitor the monthly expenditures to a %5 target.Additionally, our IT Project Managers are responsible for the installation of the Data Center Infrastructure in the USA and LATAM

Basking Ridge, Nj, Us

Directed a project management team responsible for over 500 Colocation and Cloud Infrastructure projects spread across 50 data centers in 4 continents. Some of the project highlights and contributions on this assignment were:• Spearheaded the deployment of a Configuration Management System in a restricted federal environment in the main Verizon Data Centers. In record time, my team deployed all the tools and processes to establish and maintain consistency across the restricted federal environment. In addition to the benefits of the federal certification, the configuration management reduced the outages caused by production changes, provided audit and compliance support, and greater levels of security.• My Project Management Team was responsible for the integration of 40 Data Center sites into a single Data Center Infrastructure Management tool set, including a common asset database, increasing efficiency and accelerating revenue realization. • Managed roll out of Data Center Information Management features and enhancements to support the management of the integrated data center footprint, including tool set integration, testing and acceptance.• Managed strategic initiatives for the entire Data Center Services organization, including managing large, multi-disciplinary initiatives such as development and deployment of a standard tools and instrumentation strategy across a global footprint of data centers and development of new data center locations including overseeing the design, build, staff recruitment and operations alignment process.• Led the design and implementation of the power monitoring networks for all the Data Centers in Terremark Worldwide.

Bangalore, Karnataka, In

Hardware Technical Support Manager 1997 to presentEDS - Electronic Data Systems Charlotte, NCDirected daily activities of hardware technical support and operations groups to drive optimal performance of BellSouth Data Center. Led staff of 30 to ensure optimal performance of 2000+ midrange processors and 8 main frame footprints. Set departmental strategy and goals, and orchestrated crisis and risk management initiatives. Oversaw new system installation, tape library, print distribution, disaster recovery and troubleshooting functions, Managed vendor relationships. Coached, mentored and evaluated staff members. Instituted policies and procedures in alignment with quality standards and ISO requirements. Major Contributions: • Delivered $800K annual savings by slashing average midrange computer outage from 3 hours to 1.6 hours through establishing proactive hardware protocols. • Spearheaded a cross-functional initiative to develop Problem and Change Management documentation for 10,000+ users within a stringent 15-day deadline. • Chaired team that drove the successful completion of ISO 2000 certification for a facility of 100+ employees, successfully attaining certification on first attempt. • Identified critical hardware issues by developing and implementing metric processes to assess team performances.• Selected to serve as Managed Operations Business Process Leader and led creation of computer-based training programs. • Earned recognition for improving performance of 2400 Unix systems by leading development of automated processes.